877.334.8512 |      

EHR and practice management for mental / behavioral health

Frequently Asked Questions


How much does PIMSY cost?

PIMSY offers competitive pricing based on the number of active users in the system. PIMSY's cost includes unlimited administrative Web training & assistance, unlimited superior support and unlimited downloads. It also covers all of the PIMSY IT tasks and comprehensive customer service. Click here to request a quote.

This means a real live person answering your call and walking you through the solution. PIMSY clients are also given admittance to the PIMSY Support website, where they can create Help Desk tickets; watch PIMSY training & how-to videos; and have access to a variety of resources, such as FAQs, company documents, the user forum and more.

Pick Your Plan - choose the functionality and price you need. Choose from PIMSY Prime, Professional or Platinum: click here. We now also offer financing for all PIMSY costs. Contact us for details or to get an exact price quote.

Are there additional charges for Training and/or Support?

No, all PIMSY clients receive unlimited administrative Web training and unlimited, comprehensive support. Contact us for details.


Support & Training

How does Training work?

All training is private, comprehensive and conducted over the Web. For all PIMSY clients, we complete a step-by-step implementation guide to insure that their most important needs are being met first and that the training runs efficiently. From there, we work with the client in a tiered approach, making sure everything works for each level before proceeding to the next. All training is supplemented with over 60 videos on the support site. Contact us for additional details.

What times are Support available? Are there hold times? Are there call back hours and, if so, what is the turnaround time?

PIMSY support is usually available between 8 am and 8 pm, EST. We will often schedule time to work with customers later in the evening or even on weekends if necessary. Hold times are not generally an issue. If you call and cannot get Support directly, you can simply leave a message, and we are immediately notified of your call via email. A Support Team Member will call you back as soon as possible, usually within the hour.

As an additional resource, we also have a comprehensive support website, available for clients anytime. Here, you can create Help Desk tickets; watch PIMSY training & how-to videos; and have access to a variety of resources, such as Support FAQs, company documents, the user forum and more for non-time-critical issues.

How does Support handle specific issues or problems?

PIMSY encourages all our customers to log any questions or issues into our Help Desk. This ensures that everything is tracked and responded to immediately. We then determine if the problem is a training issue, a data issue or a problem within PIMSY. If it's a training issue, PIMSY Support works with the client on the spot to make sure they know what they are doing.

If it is a data issue, we can usually fix it the same day, depending on the extent of the problem. If it is a PIMSY interface issue that requires a new version, we will address it based on the severity of the problem: if it is a critical issue with no work around, it will be resolved ASAP. If it's a non-critical issue, we will post the solution with the next update released.


HIPAA Compliance

Is PIMSY HIPAA compliant? Is it in the Cloud? What security measures protect my data?

All PIMSY data is hosted in the Microsoft Azure Cloud, which adheres to HIPAA protocols. PIMSY is completely HIPAA-compliant and helps you maintain compliance and data security. Click here for additional details.


Electronic Billing

Electronic Billing

For our electronic billing option, we have partnered with several highly rated clearing houses, including HeW, Gateway EDI, Office Ally and Availity. Contact us for a comparison of which will work best for you.

Since there are two systems that work together for Electronic Billing, how do uptime/downtime questions apply to the insurance side?

We are currently partnered with 5 clearinghouses: Gateway EDI/Trizetto + HeW + Office Ally + Availity + Navicure. Although we have experienced very reasonable wait times when working with these vendors, we can't make promises on their behalf: if concerned about their services, you should contact them and confirm directly.

You normally need to be in the Clearinghouse interface for shorter periods of time, only to upload and download files and maybe check the status of some claims.

If there is a problem with the Electronic Billing function, who does a client call?

We work closely with the 4 clearinghouses we're partnered with; if need be, our Team can get on the call with the clearinghouse and the customer to get the issue resolved.


Getting Data In & Out Of PIMSY

How do I get my data into PIMSY?

There are 3 different options to get your company data into PIMSY: 1) Enter manually yourself; 2) Purchase a Tech Pack to have a PIMSY-trained staff member enter manually; or 3) Purchase a Tech Pack to have a member of our development team process data migration. By using the PIMSY Client Demographic Excel file, you can accelerate the data migration process.

If I start using PIMSY but change systems in the future, how will I get my clients' information out of PIMSY?

On every list page in the system, there is an Export option. Before any switch to a new vendor, PIMSY clients can simply export any data needed to Excel and use it in the new system. PIMSY clients will also receive a backup of the database (SQL Server). The vendor switched to should be able to query out the data and apply it to the new EMR.


Upgrades / New Releases / Maintenance of System

Do PIMSY clients have to purchase periodic upgrades?

No! Once you are on PIMSY, you get all the latest features in each new version of your plan (PIMSY Prime, Professional or Platinum). You can also upgrade your PIMSY plan at any time, as the needs of your organization change and grow.

How often is a new version of PIMSY released?

PIMSY updates are released about once a quarter, and PIMSY clients receive a host of new features with each update, most of which are free.

What are the maintenance times for the system?

We generally release updates once a quarter, where the system is down for about an hour or so on the evening of the update. Otherwise, PIMSY is always accessible. PIMSY Platinum clients receive preference for when they are updated to a new version.  For all other clients, we begin sending emails several weeks in advance, notifying clients of a planned update. We give tentative dates and allow feedback in case there are conflicts.

What percentage of the time is PIMSY up and running?

PIMSY is up and running 99.9% of the time and has only been down for a litte over an hour due to unplanned events in the past 7 years.



What is the typical time frame of implementation? How long does it take to start using PIMSY?

PIMSY Prime can be up and running within a week. We've had single users accessing their clients within one day! PIMSY Professional and Platinum will require more set-up time in order to utilize their functionality. It all depends on the size of your practice, how many staff members will be available to focus on PIMSY, and how much information is entered into PIMSY.

Please schedule a live Web demo so we can discuss your needs + goals, show you all the areas that will need to be populated, and provide a customized time estimate.877.334.8512, ext 1 - This email address is being protected from spambots. You need JavaScript enabled to view it.


iPad & Mac

Can PIMSY be accessed from an iPad or Mac? Can PIMSY be used on a Mac OS machine?

If you use PIMSY on an iPad or Mac, you will need to install Parallels, Parallels Access, VMware, or other software to access a Windows Operating System from a Mac. This allows Mac users to boot up in a Windows environment and allows for seamless PIMSY usage on a Mac or iPad.

Once in a Windows environment, the workstation must follow the other guidelines listed here. The PIMSY Engineering Team is available to assist with this process as needed.


OS Requirements

Is PIMSY web-based?

Yes, PIMSY is downloaded and installed on a PC, but all communications with the server are done via Web services. So it is Web-based, but not used through a Web browser like Internet Explorer or Firefox.

What kind of hardware do you need to run PIMSY?

> Operating System: Windows 7 or higher (Windows XP and Windows Server 2003 are no longer considered HIPAA-compliant, click here for details)
> RAM: Minimum of 4 GB, highly recommended 8 GB
> Hard Drive: Highly recommended 500 GB
> Storage: Minimum of 256 GB, suggested is 500 GB to 1TB
> Processor: Minimum of i5, highly recommend i7
> Signature Pads: Topaz or touch-screen functionality on a Windows OS tablet

> note: Although it's not necessary, we recommend a 64-bit machine

Click here for details about workstation requirements.

What database is required?

None, we host it.

Are any special networks required?

No, you do not need any special networks for PIMSY to work; but you do need a reliable Internet connection. We recommend you consult your IT Support Professional about upgrading to the highest internet speed your organization can afford. 20 mbps download and 5 mbps upload is a good minimum starting point. Click here for details about workstation requirements.

Will PIMSY work without an internet connection?

No, an Internet connection is required.

Will PIMSY work over dial-up?

PIMSY can work over a dial-up connection, but we don't recommend it, as certain data-intensive areas of the system may be slow, depending on the size and volume of your company.


Financial Modules / Role-Based User Security / Speech to Text / ePrescribing

Does PIMSY offer Financial Modules such as General Ledger, Bank Reconciliation, or Fixed Assets?

No, but it does offer Month End Reporting and many standard reports to help manage claims.

Does PIMSY offer Role Based User Security?

Yes. With PIMSY profiles, you can control everything a user can see and do in the system.

What is the specific process to add or change a user? Are there accounts?

System Administrators simply go into the User Management area and make any changes needed. They can also assign user profiles (accounts) to control what their staff has access to and what they can execute within the system.

Can multiple clinicians be assigned to a single client?


Is PIMSY compatible with any speech to text software?

Yes, PIMSY works with SayIt (by nVoq) and similar speech-to-text softwares.

Does PIMSY offer a Pharmacy module or ePrescribing?

Yes, PIMSY offers e-Prescribing, using Digital Rx from within the system. This third party handles medication interactions, allergies, electronic prescriptions and more. Separate from ePrescribing, you can track medications and print prescriptions from within PIMSY.


Workflow Start to Finish

What is the typical workflow from start to finish with a new client?

When entering in a new client, you are only required to enter in First and Last Name and DOB. Once those are entered, the system will automatically place a predetermined list of check list items and predetermined list of default authorizations on the client. Users should be able to start entering notes immediately.

Local Usage of PIMSY

Who else locally is using the system?

We currently have clients using PIMSY throughout the US, and that number is growing all the time. See our client map below - updated often. Because we have clients throughout the country, we are well aware of the variety of EMR needs created by various state requirements and are practiced at handling this variation in compliance. Contact us for a list of PIMSY References customized to your territory or state.


Kudos from Clients

  • Seth H.

    “PIMSY more than pays for itself by streamlining my office, improving efficiency and reducing billing times. I would recommend PIMSY to anyone looking for a good EMR company that will help you implement its program and help you with any questions you have along the way.”

    ~ Seth H., Business Owner

  • Karen B.

    “Love PIMSY! So much quicker to complete notes and easier for everyone working with clients to know current authorizations and track units.”

    ~ Karen B., Therapist

  • Dr. Carmen L.

    “I am extremely appreciative and am so glad I decided to go with PIMSY versus the other options I was considering. I was singing your praises to a colleague of mine today who is feeling overwhelmed with her paper process. I highly recommend all of you.”

    ~ Dr. Carmen L., Program Director

  • Kim T.

    “We are now functioning at a 50% faster recovery rate for money and a 50% lower denial rate. You should really give the PIMSY team time to demonstrate for you personally.”

    ~ Kim T., Business Director

Subscribe To Our Newsletter

Subscribe to the PIMSY newsletter
What topics are you most interested in?