FREQUENTLY ASKED
Questions
1. COST
PIMSY offers competitive pricing based on the number of active users in the system; and the cost includes administrative Web training / assistance. It also covers all of the PIMSY IT tasks and unlimited superior customer service.
This means a real live person answering your call and walking you through the solution. PIMSY clients are also given admittance to the PIMSY Support website, where they can create Help Desk tickets; watch PIMSY training & how-to videos; and have access to a variety of resources, such as FAQs, company documents, the user forum and more.
Pick Your Plan: choose from PIMSY Prime, Professional or Platinum to get the functionality and price you need.
Click here to request a customized quote.
2. TRAINING & IMPLEMENTATION
Each Implementation is phased, beginning with Discovery, to identify needs, goals, work flows, etc. The next phase begins Implementation Training which utilizes a Train the Trainer approach, conducted over the web, generally over a 6-week period. From there, we work with the client in a tiered protocol, making sure everything works for each level before proceeding to the next.
At the end of Implementation, Go Live is conducted in a manner that best meets each agency's unique work flow. All training is supplemented with over 60 videos on the support site. Contact us for additional details.
3. SUPPORT & CUSTOMER SERVICE
PIMSY encourages all our customers to log any questions or issues into our Help Desk. This ensures that everything is tracked and responded to appropriately. We then determine if the problem is a training issue, a data issue or a problem within PIMSY. If it's a training issue, PIMSY Support works with the client on the spot to make sure they know what they are doing.
If it is a data issue, we can usually fix it the same day, depending on the extent of the problem. If it is a PIMSY interface issue that requires a new version, we will address it based on the severity of the problem: if it is a critical issue with no work around, it will be resolved ASAP. If it's a non-critical issue, we will post the solution with the next update released.
4. COMPLIANCE
Is PIMSY HIPAA compliant?
Data belonging to our Canadian clients is housed only on Microsoft Auzure servers housed within Canada, making it PHIPA / PIEDA compliant.
5. BILLING
The PIMSY Support Team will work with you to determine whether the issue is on the PIMSY side or the clearinghouse's side. Once identified, our Support Team will work with you to get the concern resolved.
With PIMSY Professional and PIMSY Platinum, there is no additional charge for electronic billing functionality. However, there may be additional charges from the clearinghouse itself, as that is a third party vendor, providing services. Please contact us to explore your options.
6. DOES PIMSY HOLD MY DATA HOSTAGE?
No! Should you ever terminate your PIMSY contract, you'll receive a free SQL Server backup of your database.
Additionally, you can export your data any time (from almost every page) using PIMSY's Export button option.
Options 2 + 3 are charged, while Option 1 is free.
7. UPGRADES
8. IOS AND OTHER OPERATING SYSTEMS (INCLUDING MAC, IPAD)
1. The PIMSY Portal is accessible with any computer via the Browser*
4. RDP (remote desktop) hosted by PIMSY for a nominal monthly charge
*Portal and App are not appropriate for administrative functions like billing and other admin tasks
9. WINDOWS OS REQUIREMENTS
> RAM: Minimum of 4 GB, highly recommended 8 GB
> Hard Drive: Minimum of 256 GB
> Processor: Minimum of i5, highly recommend i7
> Signature Pads: Topaz or touch-screen functionality on a Windows OS tablet
> Network Speed: You need a fast + reliable Internet connection. 20 mbps upload and 5 mbps download are a good starting point, but it depends on how many people are sharing the internet at the same time.
> The more staff your organization has, the more up and down speed required for shared usage.
> You can check your organization’s current internet speed by going to http://www.speedtest.net/ to run a test on your high-speed internet service delivery.
> note: Although it's not necessary, we recommend a 64-bit machineClick here for details about workstation requirements.
PIMSY data is web-based, housed on the MS Azure servers:
1. PIMSY Provider Portal is a browser-based solution for providers.
2. PIMSY Mobile App is a mobile version of the Provider Portal.
3. PIMSY Desktop version is a Windows application (no data resides on the computer).
10. ADMINISTRATION + SECURITY
11. INTEGRATIVE FUNCTIONALITY
Yes! PIMSY offers integration with multiple third-party vendors; click here for details.
12. PIMSY COMMUNITY
We currently have clients using PIMSY throughout the US and Canada*, and that number is growing all the time. Because we have clients throughout the country, we are well aware of the variety of EHR needs created by various state requirements and are practiced at handling this variation in compliance.
Contact us for a list of PIMSY References customized to your territory, state, or service.
*PIMSY Canada meets PHIPA standards and regulations for our clients to the North.
