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How much does PIMSY cost?

PIMSY offers competitive pricing based on the number of active users in the system, and the cost includes web-based training. It also covers PIMSY-required IT tasks and unlimited responsive customer service.

PIMSY customers receive access to the PIMSY Support website, where they can create Help Desk tickets, watch PIMSY training & how-to videos, and access a variety of resources, including FAQs, tutorials, product documentation, and more.

PIMSY provides multiple options to fit your specific needs. See which option best fits your organization. 

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Are there additional charges for Training or Support?
PIMSY’s price includes Administrative training during initial implementation – and comprehensive support for the life of the contract. Contact us for details.


How does Training and Implementation work?

Each Implementation is phased, beginning with Discovery, to identify needs, goals, work flows, etc. The next phase begins Implementation Training which utilizes a Train the Trainer approach, conducted over the web, generally over a 6-week period. From there, we work with the client in a tiered protocol, making sure everything works for each level before proceeding to the next. 

At the end of Implementation, Go Live is conducted in a manner that best meets each agency’s unique work flow. All training is supplemented with over 60 videos on the support site. Contact us for additional details.


How does Support work?
PIMSY support is available between 8:00 AM and 8:00 PM, EST. After-hours emergency support options are available at additional costs.
Support options are provided via phone, chat, email, and helpdesk ticket submission. As an additional resource, we also have a comprehensive support site, available to customers, anytime. Here, you can create Help Desk tickets, view PIMSY training & how-to videos, access Support FAQs, product documentation, the user forum, and more for non-time-critical issues.
How does Support triage tickets?

PIMSY encourages customers to log questions or issues into our Help Desk. This ensures requests are tracked and responded to in a timely manner. We then determine if the issue is training, data, or PIMSY product related.  In the case of training issues, PIMSY Support works directly with the customer to assess the issue and establish a training solution. 

Data issues can usually be addressed within a 24-hour period, depending on the extent. In the case of a PIMSY interface issue, we will determine if it’s resolvable with an upgrade.  If not, in most cases, critical issues can be addressed in the next updated release. 


Does PIMSY offer an audit function?
Administrators have the ability to review every footprint a user leaves in the system.
U.S. Compliance > is PIMSY HIPAA compliant?

All PIMSY data is hosted in the Microsoft Azure Cloud, which adheres to HIPAA protocols. PIMSY is completely HIPAA-compliant and helps you maintain compliance and data security. Click here for additional details.

Certification for MACRA / MIPS?
PIMSY Platinum 6.0 is 2014 Edition Meaningful Use certified.  We are in the process of completing the 2015 Edition certification to qualify for MIPS.
Canadian Compliance > is PIMSY PHIPA / PIEDA compliant?

Canadian client data is housed exclusively on Microsoft Azure servers located within Canada, adhering to PHIPA / PIEDA-compliant requirements.


Electronic Billing
For our electronic billing option, we have partnered with several highly-rated Clearinghouses.  See here for a complete list of partners.  Contact us for a comparison to see which might work best for you.
If there is a problem with the Electronic Billing function, who does a client call?

The PIMSY Support team will work with you to determine the source of the issue. Once identified, our Support Team will work with you to quickly resolve the issue.

Is there an additional charge for electronic billing?

The PIMSY Professional and PIMSY Platinum options include electronic billing functionality. However, as a third-party service provider, there may be additional charges directly from the Clearinghouse.  Please contact us to explore your options.


How can I export data out of PIMSY?

In the event of PIMSY contract termination, you will receive an SQL Server backup of your database, at no additional charge.

Additionally, you can export your data at any time (from almost every page) using PIMSY’s Export option.

How do I import data into PIMSY?
There are three data migration options to get your organization data into PIMSY: 1) Enter the data manually*; 2) Utilize PIMSY’s data entry service (for an additional fee); or 3) Purchase a Services Import option to have a member of our development team process data migration.
*Accelerate and streamline this process by using the PIMSY Client Demographic Excel file.


Do PIMSY clients have to purchase periodic Updates?
There are no additional Update fees associated with your PIMSY subscription.  You will enjoy all the latest features in each new version of your plan (PIMSY Prime, Professional, or Platinum).
You can Upgrade your PIMSY plan at any time, as the needs of your organization change and grow.
How often is a new version of PIMSY released?
PIMSY updates are released about once a quarter, and typically include a host of new features with each update.
What are the maintenance times for the system?
PIMSY performs scheduled maintenance once a quarter overnight, often on the weekend. There is no downtime during business hours.
PIMSY Platinum clients receive preference for version updates.  All other program tiers receive communications via email sent several weeks in advance for appropriate notification and preparation.  We typically provide advanced date options to help accommodate conflicts.
What is PIMSY platform “online” time?
PIMSY has a proven record of 99% online time. PIMSY is hosted on Microsoft Azure, one of the industry’s most stable and secure servers.


Can PIMSY be accessed from an iPad or Mac? Can I use PIMSY on my ChromeBook?
Provider Portal and Client Portal are browser-based, allowing remote access to company data from most web browsers, however, we recommend Chrome or Edge for optimum performance.
The PIMSY Administrators module is a Windows Desktop application.


What kind of hardware do you need to run PIMSY?
  • Operating System: Windows 10 or higher (older versions are no longer HIPAA-compliant)
  • Note: although a 32-bit machine will work, we recommend a 64-bit machine
  • RAM: for an optimum experience, we highly recommend 8 GB or higher
  • Hard Drive: minimum of 256 GB
  • Processor: highly recommend i7 or higher
  • Signature Pads: Topaz model # T-S460-HSB-R (touch screen signing is available on Windows OS)
  • Network Speed: you need a fast and reliable internet connection: minimum 20 mbps download and 5 mbps upload

You can educate yourself on the organization’s current internet speed by going to to run a test on your high-speed internet service delivery.

Please note that the above numbers are a good starting point, but it depends on how many people are sharing your internet connection at the same time.

PIMSY is a cloud-based product, accessed by your internet connection. You will need to regulate your usage against the size of the team and bandwidth requirements.

Click here for details about workstation requirements.

What database is required?
There are no specific database requirements as PIMSY is the hosting partner. 
Are any special networks required?
There are no special network requirements for PIMSY to work, however, you will need a reliable internet connection. We recommend you consult your IT Department about upgrading to the highest internet speed your organization can afford.
20 mbps download and 5 mbps upload is a good minimum starting point. Click here for details about workstation requirements.
Will PIMSY work without an internet connection?

No. An internet connection, WiFi, or mobile data is required. However, if you have providers in the field or in remote areas, we have offline tools available to sync with PIMSY.

Is PIMSY web-based?

Provider Portal and Client Portal are browser-based, allowing remote access to company data from most web browsers, however, we recommend Chrome or Edge for optimum performance.

The PIMSY Administrators module is a Windows Desktop application.


Does PIMSY offer Role Based User Security?
Yes. With PIMSY profiles, you can control everything a user can see and do in the system.
What is the specific process to add or change a user? Are there accounts?
System Administrators simply go into the User Management area and make any changes needed. They can also assign user profiles (accounts) to control what their staff has access to and what they can execute within the system.
Can multiple Clinicians be assigned to a single client?

Yes, there are no limits to how many Clinicians can be assigned to an account.


Does PIMSY integrate for additional functionality (ePrescribe, Wiley, appointment reminders, etc)?

Yes. PIMSY offers integration with multiple third-party vendors. Click here for a complete list of our integration partners.


What regions or territories PIMSY cover?

The number of satisfied PIMSY clients is growing every day, with customers in over 90% of the US and in Canada*.  We are responsive to the variety and complexity of EHR state compliance requirements and work closely with our client base to ensure alignment.

Contact us for a list of PIMSY References customized to your territory, state, or service.

*PIMSY Canada meets PHIPA standards and regulations.

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Feeling forced into a new EHR and the deadline is looming?

All EHRs are not the same. It’s critical to find the one that fits the unique needs of your organization. Find out why people choose PIMSY.