Kudos
I would like to express my sincere gratitude for the PIMSY team: everyone is absolutely amazing! All PIMSY staff, from the front line, to the back end, has listened to our concerns & questions, is very responsive, has offered suggestions, and has provided solutions in one fashion or another. The PIMSY team has gone above and beyond to ensure that our client records are migrating correctly - and stepped up to help us overcome a significant barrier on our end. The support we have experienced is bar none! Every single person has listened to us, has proven they understand the impacts on our agency if something is not met, and made our needs an immediate priority.
The perseverance, follow up, and follow through is beyond what we could have ever hoped for. We have been treated like we are your only customer. I cannot even wrap my head around how everyone on the PIMSY Team does the amount of work that we see just for our agency, let alone for all of your other clients. I don’t even understand the organization you must maintain to not let anything fall through the cracks! I’m truly amazed, and we feel very blessed to have found such a wonderful system.
On top of all of this, the PIMSY program itself is sooooo easy, and even fun to work in!! I’m electronically challenged, if you will, and even I have so much fun being creative to shape this system to our agency needs. The amount of safeguards for our facility to stay in compliance are endless. The workload for our compliance department work will literally have been cut in half – and PIMSY will reduce the workload for HR and our supervisors as well. We are looking forward to being able to spend more time nurturing our staff to the quality that we want our agency to be, as well as interacting with our clients & referral sources even more.
A Heartfelt Thank you to the PIMSY team!! We are grateful for all you do to ensure we are successful and reach our agency goals!!
{Ericka R., Executive Director & Owner}
Our audits went great. You'll be happy to know that all six different auditors sang PIMSY’s praises over how great they thought the system was! I asked for feedback, and they thought it was the best they'd seen. AND, we got 100% compliant on our documentation since we implemented PIMSY. Hooray!! Quite a testament to how the system is helping us.
- Melissa B., LCSW
"As the CEO and clinical director I LOVE how the notes are connected to the billing. It keeps the counselors accountable to get their notes done. I thought this was going to be the thing I was going to like least about PIMSY, as I didn’t want my counselors to have to worry about billing. Boy was I wrong! It keeps the counselors more aware of authorizations needed and the hours clients are using.
The longer we have PIMSY, the more we like it. I really love the Automatic Form Filler, as it has saved us time. PIMSY has empowered us to do things I didn’t even know were possible!"
"I know I’ve said it before, but thank you for all your assistance and patience. My practice is so much more efficient and professional as a result of PIMSY!"
"PIMSY saved my business. It helped my company grow from a one man shop to 28 employees! I don't really dislike anything about the product. It has truly been a life saver to me."
"I tried out the Remote PIMSY login for MAC. Can I just say: THANK YOU! LOVE IT! It works great!"
- Holly J, M.S. LPCA
"When we are done with the final implementation tweaks, I need to go on a world media tour to tell all Behavioral Healthcare Providers what an incredible product PIMSY is & team that you guys are.
We are going to get the word out - cause you guys are leaders in your field and deserve much credit!!"
- Max M., Business Services Manager
"I have been working closely with Adam Lowell of Maine Technology Group with the roll out of our new EHR system PIMSY. If you are looking for quality, commitment, and integrity when choosing an electronic health record, PIMSY is the company to choose.
Our team has pushed both the PIMSY engineers and Maine Technology Group to the limit and they have not faltered, but risen to the occasion. I can honestly say we would not have succeeded in our endeavor without the sincere dedication of Adam and the PIMSY team."
- Emily H., EHR Administrator and Trainer
"I found PIMSY by reviewing 26 EHR systems last summer. There were only 4 that came close to meeting all the various requirements, and I thought PIMSY was the best. The support and training have been fantastic, as expected."
- Lindsey D., Practice Owner
"PIMSY is easy to use and the staff are helpful and patient when issues do arise. I recently had an audit and Department of Health & Mental Hygiene commented that PIMSY is one of the easiest and most effective Electronic Medical Record systems that they have ever encountered while performing mental health audits."
- Melissa H., Owner & LCSW-C
“I just wanted to let you know how amazing your Billing Specialist is to work with. We had started an STP transmission for claims through Office Ally and has been the biggest asset to me in making sure we are getting our bills out even with all the issues with UB04 claims. I really appreciate all you guys have done for our clinic.”
- Jen G., Office Manager
"What I have appreciated most has been the stellar customer service I have received. We had some interesting billing goals, and the PIMSY Team has worked with us, diligently, to accomplish those. The ease of the PIMSY interface was a great benefit.
Set up was simple, and they were able to transfer data from the prior EHR, so we were able to really hit the ground running. Implementation has had it’s usual stressors, but was significantly easier than others I have worked on in the past."
- Angela W., IT/Training
"PIMSY's excellent support team and can-do attitude lends itself to endless possibilities of what the program can do. It shows that they want the program to be the best it can be, so you can be the best you can be.
It is a very robust program that is adaptable to all practice sizes. Once you get to know PIMSY, you wonder how you kept track of anything before it.”
- Catherine C., Systems Administrator – 2 Years+ user
"I encourage any company that needs to use EHR consider PIMSY as their solution. It has helped me become 70-80 percent more efficient within the first month of my business relaunch."
- Gus C., Clinical Director + CEO
"I have used a variety of different EMRs in various settings throughout my career. Some have been so badly executed that they actually reduced productivity and created more problems than they solved. Others were complete and with fantastic interfaces, but with a price tag that made them out of reach for small practices.
PIMSY solved this problem for me by offering a complete system with an intuitive interface at an almost unbelievably affordable price. And the ability to add needed services such as electronic prescribing a la carte and tailor many of the features to meet the need of my specific practice was the icing on the cake!"
"PIMSY's 835 went great. I can’t believe how fast it is. It replaced about 15 hours of manual posting."
- Phoenicia K., Billing Technician
“We had our audit last week and we scored 94. The auditors commented us on the way we have PIMSY set up. Thank you all so much for your assistance. I owe a lot to you for being available for me last week to answer the auditor’s questions. Without your assistance that day, we may have failed our audit.
I, indeed, am learning that PIMSY has more to offer than I realized. Thank you for always being there for me and my company; through my transition, for training us on billing and calming us down through the panic attacks. THANK YOU SO MUCH. I look forward to going completely paperless and setting up my other features soon.”
- Julie J., Practice Director
"I have researched various EHR software over the past two years to manage our small outpatient mental health practice and found various issues with most of them (i.e., cost, being hostage to a particular clearinghouse, poor support/customer service, unable to customize software to our particular needs, wants and accredidation requirements) until now.
This program appeared to have been created by someone who shared our similar experiences. PIMSY met and exceeded our expectations, flat out they nailed it.
PIMSY is appropriately priced, with the functions that are needed to manage our practice. If you are looking for a software that will grow as you grow and cater to your business needs, PIMSY is it.
The only issue that I had, was with myself. I became overwhelmed with the software at first because of how comprehensive it is, but don't fret. PIMSY will hold your hand every step of the way."
- Manote P., Business Owner
"I researched multiple EMR programs to find one that was affordable for a small business owner like myself, yet had all the features for a big company, so I could expand my practice. PIMSY was the clear winner. EMRs are completely new to me, and PIMSY was easy enough for me to implement and understand. With all technology and new programs, there is a learning curve, but PIMSY makes that easy. I can always call or email and get an immediate reply and if I need additional help, they will join me on my computer and walk me through exactly how to do whatever I am needing. This is all included in the monthly fee.
I can now do my electronic billing that used to take days in a matter of minutes. No more searching for folders, spending hours on billing, trying to remember insurance authorizations. It is all here. Thanks to PIMSY, I am getting ready to add a therapist to my practice, because I now have the tools I need to effectively manage my clients, my billing, and more therapists.
I would highly recommend PIMSY to other therapists who are looking to streamline their paperwork at a reasonable monthly cost. To me, the most important thing about an EMR is to have the features that you need, have it customizable to your business, rather big or small, and to be able to use those features. I don't care if you have the best program in the world, if you can't use it, then it doesn't help you.
PIMSY has the features that I need and the customer support to teach me how to use them. I feel my hours of research for a good EMR company has paid off. PIMSY more than pays for itself by streamlining my office, improving efficiency and reducing billing times. I would recommend this to anyone looking for a good EMR company that will help you implement its program and help you with any questions you have along the way."
- Seth H., Business Owner
"The adjustment you made in the Description of Lab Results did the trick, and I want to thank you for jumping on that. That accomplished an important goal which was to differentiate the Blood Labs (which are rare) from the Urinalysis results (which are plentiful). Now the Doc can look at a long list of labs for a client and go right to the spot where the Blood Lab results are.
Many thanks to you and I'm copying {your supervisor} so he can see how valuable this tweak was to PIMSY's functionality. I love PIMSY's customer service."
- Max M., Business Services Manager
"PIMSY is an excellent EHR. Ease of use, the daily functionality, and the consistent support you receive from their staff is without question one of the best. PIMSY makes Meaningful Use reporting simple. Love using and working with this product."
- Doreen R., Director of Operations
“Love PIMSY! So much quicker to complete notes and easier for everyone working with clients to know current authorizations and track units.”
- Karen B., Therapist
“I am extremely appreciative and am so glad I decided to go with PIMSY versus the other options I was considering. I was singing your praises to a colleague of mine today who is feeling overwhelmed with her paper process. I highly recommend all of you.”
- Dr. Carmen L., Program Director
“We are now functioning at a 50% faster recovery rate for money and a 50% lower denial rate. You should really give the PIMSY team time to demonstrate for you personally.”
- Kim T., Business Director
“Thanks for all of the support that you and your staff have offered. Your endless intervention with the insurance companies on our behalf has been truly impressive and incredibly helpful. You have treated us as if we are your only customer. I realize that this must be a very busy time for you [5010 transition] and greatly appreciate your commitment to our practice.”
- Dr. Michelle R., Business Owner
“I LOVE LOVE LOVE PIMSY.....it has made my job / life so much easier, especially with billing and payments. I used to spend hours on it and now it is just a few clicks and everything is done. Everything is very user friendly and all of the features are easy to learn.”
- Erin W., Office Manager
“Your product is awesome, and everyone in the mental health field who bills insurance needs it.”
- Rick B., MA, LPC
“I just did my invoicing, and it took me 1/10th of the time it used to! THANK YOU!”
- John M., Business Associate
“Your team has been extremely helpful in working with our staff for both training & support, including helping us customize the system to our needs. We can shoot out a quick email and count on a thorough and prompt response. We also love that PIMSY grows with us: we’re expanding our business, and PIMSY is able to support our growth as we expand our services.”
- Matt T., Coordinator of Client Services
“As always, you and the staff at PIMSY have outdone yourselves in order to make this transition as painless as possible. I just wanted to say thank you for all of the information you have researched and provided. You all continue to go above and beyond!!!!!!”
- Rebekah D., Office Manager
“Thank you for making a system a ?? year old woman can use!”
- Terry B., LPC
“I highly recommend this product. For the price, this far exceeds anything that we have used. The staff are awesome at answering your questions and walking you through any difficulties!”
- Nathan H., Buyer/User
“We have been a client since September 2010. The PIMSY support staff has always been available at a moment's notice. They deliver exceptional customer service and are always more than willing to tackle any situation we send their way. It is truly a pleasure to have the opportunity to work with your team.”
- Joe C., Practice Manager
“I really appreciate all the help you have given us.”
- Stacey S., CFO
“Thanks for all of your help. We are extremely satisfied with PIMSY and with all the hard work that you guys put in to continually improve and update. We could not make this difficult change without all of your excellent customer support and continual guidance. Thank you so much!!!”
- Melinda H., Business Owner / Therapist
“It makes notes easier and faster; you can access anything you need efficiently and quickly...the PIMSY staff have also been very attentive to our needs. I would recommend PIMSY in the strongest terms.”
- Raymond T., PsyD President/Clinical Director
“You guys are a class act. The support team is terrific--even with those who need a lot of hand holding.”
- Karen E., Owner
“We are very impressed with the high level of customer service and appreciate knowing that we’re not just a number. We personally know and can rely on our contacts at PIMSY, and the support has been fantastic.”
- Lynn Anne B., Director of Office Staff Administration
“The support offered for this product has been remarkable, with fast fixes and quick updates. And the best thing- not only is it a tool that helps staff do their job better . . . it also generates data that I can then use for things like assessing staff productivity.
This program has allowed our mobile crisis teams to be even more mobile yet maintain the consistency of an office-based program. Thanks PIMSY!”
- Molly R., LCSW, LCAS, CCS, Director Emergency Services
“I want to provide a quick thank you and to let you know that the Dominion Diagnostics [lab] integration is working better than ever. I was able to download 25 UA results today with a single click, and all of them successfully populate into the appropriate client record.
So valuable when you think about the time & labor that used to be required to manually label & scan each one into the system!"
- Max M., Business Services Manager
