Customer Reviews
Please read our Reviews and Customer Testimonials and learn what real users have to say about PIMSY. We love hearing from our customers and are proud of the amazing feedback we’ve received from our clinicians and administrative users.
“PIMSY is a part of me. I believe PIMSY and the PIMSY family team taught me how to become a better mental health provider. People have to grow with experience, and PIMSY gave me the motivation to become an addiction social worker. Moreof what I did not like about myself; PIMSY is great. PIMSY is prepared to work on other platforms. PIMSY is wonderful. PIMSY and my boys grew up together; I remember eating dinner laps tops going and PIMSY abiotically glowing in the background. PIMSY is a part of my family.”
– Bruce W., VP
“I wanted to express my sincere appreciation for your team’s outstanding work. Your staff consistently responds promptly and proactively to ensure that any issues are swiftly resolved. I’d like to extend my gratitude to Erin, Danielle, James, Michael, Jeremy, Nicole, Sheneeza, Anna, Allison, Kori, and Savannah for their dedication and professionalism. Additionally, I’m excited about the enhancements and updates coming to PIMSY. I look forward to our continued collaboration and growth with your platform.”
– Darrell B., Chief Operating Officer
“The Self-Scheduler looks amazing and is exactly what we’ve been looking for.”
– Leslie W., Executive Administrator & Outreach
“We love how customizable PIMSY is. We found that other systems that allow similar customized features were MUCH higher in cost. These features allow us to run unique reports and gather very specific and extensive data for research efforts.”
– Megan J., COO
“We have been able to collate data & retrieve useful statistics from mental health and addiction surveys we administer to patients. Namely the PHQ9, GAD7, Social Determinants of Health, and GAIN-SS. Also, various vitals recorded in PIMSY can be examined across time for one or all patients. Being able to see (and share) this data in one place has been advantageous to staff and our funding partners.”
– Max M., Business Services Manager & former Licensed Counselor
“PIMSY has taken our authorization tracking to a new level. Working with auths in bulk saves us a lot of time, and we can produce accurate reports for our providers for new authorizations that need to be requested.”
– Phoenicia K., Senior Medical Billing Team Lead
“Our staff have no problem navigating the system after the usual learning curve. PIMSY has been a huge time-saver on both the clinical and administrative fronts. We feel like PIMSY is on par with competitors and gives the most value for the money. Our overall experience with PIMSY has been wonderful.”
– Megan J. / CEO
“We love PIMSY eMAR check-in and the customization PIMSY has provided with that module. Our eMAR allows for effective management of patients who are receiving daily medications from the nurse and integrates that service delivery seamlessly into billing.”
– Max M., Business Services Manager & former Licensed Counselor
“The layout is straightforward and easy to navigate. The SAL Calendar is intuitive and a much better way for scheduling than a lot of what I’ve seen. Most importantly, it’s stable and autosaves.”
– Randall B., Licensed Counselor
“We love Pimsy! This has got to be one of the greatest software systems!”
– Katharine P. / Leann D., PIMSY Customers
“PIMSY is great. I especially like that when I’m doing a note on a client, I can click a button and see more info about that person. I also like that it allows dictation.”
– Alicia B., Licensed Counselor
“PIMSY has taken our authorization tracking to a new level. Working with auths in bulk saves us a lot of time, and we can produce accurate reports for our providers for new authorizations that need to be requested.”
– Phoenicia K., Senior Medical Billing Team Lead
“Our weekly Medicaid check typically has 400-500 line item payments. It used to take us 20 hours a week to post and reconcile. PIMSY has taken that down to about one hour.”
– Phoenecia K., Senior Medical Billing Team Leader
“I like the fact that it goes from link to link rather than smoothly. I really like the dictation feature.”
– Gordon J., Licensed Counselor
“We have worked with PIMSY for several years and received excellent support. They go above and beyond to help tailor the PIMSY system to your company’s needs. They have helped us out many times over the years. Thank you!”
– Tiffany F., CEO
“PIMSY means everything to us. It can be customized to your needs. The team is very responsible and cares about our work. Best and most reliable platform.”
– Abdullahi A., Administrative Assistant
“Our medical records dept has been able to streamline operations by keeping all hardcopy docs in scanned form in each patient’s PIMSY record.”
– Max M., Business Services Manager & former Licensed Counselor
“The system is user friendly, and the PIMSY team is professional, easily accessible, and friendly.
The system is great and covers all of our needs.”
– Deidre W., CEO
“Just get it. I researched many, many similar products, but kept coming back to PIMSY and am so glad I did.
PIMSY will make your life so much easier and your business more successful.”
– Dan S., Agency Owner
“PIMSY is a user-friendly platform with outstanding customer service.”
– Jihan O., Program Manager
“Our experience has been remarkably positive. Some of the things we like best about PIMSY are:
// excellent customer service
// produces many useful reports
// high levels of satisfaction among our staff
// very stable
// highly customizable
// one stop shop: schedule, notes, payroll, billing, etc
I honestly can’t identify anything I dislike”.
– Trent C., VP of Clinical Operations
“PIMSY’s reviewing and auditing features took us from 80% compliant to 99.8% compliant in one year!”
– Melissa R., Clinical Director
“I found PIMSY by reviewing 26 EHR systems last summer. There were only 4 that came close to meeting all the various requirements, and I thought PIMSY was the best. The support and training have been fantastic, as expected.”
– Lindsey D., Agency Owner
“Thank you for your support, help, guidance, understanding, and encouragement!!
Without a successful business, we cannot serve our clients, and that really is the important part of anything we do.
I made sure to let our State Auditor know how wonderful PIMSY is”.
– Ericka R.
“PIMSY saved my business. It helped my company grow from a one man shop to 28 employees!
I don’t really dislike anything about the product. It has truly been a life saver for me”.
– Gus C., Clinical Director & CEO
“PIMSY’s excellent support team and can-do attitude lends itself to endless possibilities of what the program can do. It shows that they want the program to be the best it can be, so you can be the best you can be.”
– Catherine C., Systems Administrator
“THE PIMSY TEAM HAVE BEEN A GOD SEND AND A TRUE BLESSING FOR OUR SUCCESS!”
– Ericka R.
“The best thing about PIMSY is the PIMSY team! They address our needs quickly and are always ready to help.”
– Greta M., Clinical Operations Director
“PIMSY more than pays for itself by streamlining my office, improving efficiency, and reducing billing times.”
– Seth H., Clinical Director
“We are now operating at a 50% faster recovery rate for money and a 50% lower denial rate for claims.
You really should get a live Web demo of PIMSY.”
– Kim T., Agency Co-Founder
“Secondary claims integration for EDI made a huge impact on reducing the time we spend on claims processing.
PIMSY’s billing and customer service teams are undeniably amazing!”
– Jen G., Operations Manager
“I’ve researched numerous mental health EHR and was unable to find one as comprehensive and affordable as PIMSY”.
– Manote P., Clinical Director
“PIMSY is exactly what we needed. It has enabled us to be more aware of and efficient with our time, and recognize where we need to improve efficiency and organizational processes.”
– Melissa B., Clinical Director
“PIMSY is a great software for behavioral health facilities! It’s updated frequently based on the demands of the industry.”
– Julie K., Billing Specialist
“The longer we have PIMSY, the more we like it. I really love the Automatic Form Filler, as it has saved us time. PIMSY has empowered us to do things I didn’t even know were possible!”
“On behalf of our team, we send our sincere thank you and appreciate the expedience at which you were able to deliver PIMSY to us.”
– Farzana F., Assistant to Clinical Director
“PIMSY is very user-friendly with outstanding customer support. We give it 5 stars for: overall rating, ease of use, features & functionality, customer support, and value for the money.“
– Trent C., VP of Clinical Operations
“Scheduling, medical records, coordination with pediatricians, and billing are all in one easy system.
PIMSY has give our agency the ability to be productive and successful at an affordable cost.”
– Jen G., Operations Manager
“We were in EHR hell before. I don’t know if we expect too much because you guys are so wonderful.
We just feel like there is nothing you can’t do.”
– Ericka R., Executive Director
“PIMSY helps us manage our agency more efficiently and has everything you could want:
…automated billing, a powerful scheduler, extensive online patient portal, appointment reminders, easy-to-use catalog of diagnosis codes, custom note templates and, surveys.”
– Andrew H., Staff Accountant
“If you want excellence, look no further than PIMSY.”
– Devon H., Agency CEO / Owner
“What I have appreciated most is the stellar customer service. We had some interesting billing goals, and the PIMSY team worked with us, diligently, to accomplish those.
With PIMSY, we’re not just a number…”
– Angela W., IT / Training
“PIMSY’ user-friendly product is easy to navigate. The client portal is easily accessible and helpful in promoting client care.“
– Greta M., Clinical Operations Director
“PIMSY’s functionality improves every year with insightful integrations that continue to make running a busy mental health office easier.
PIMSY helps our business to grow successfully.”
– Jen G., Operations Manager
“PIMSY is a great choice for mental health agencies. I couldn’t fathom being as organized as we are without it.”
– Katie L., Office Coordinator
“With the previous system, we all had to work very hard for many hours each week to stay on top of compliance needs for our clients & staff.
With PIMSY, we set the alerts and don’t have to think about it again until the alert comes up.
PIMSY has taken a huge weight & worry off of our shoulders.”
– Ericka R., Executive Director
“If you are looking for quality, commitment, and integrity when choosing an electronic health record, PIMSY is the company to choose.”
– Emily H., EHR Administrator & Trainer
“PIMSY is an excellent program. I would recommend it to any organization.”
– Andrea B., Office Manager
“I definitely recommend PIMSY. It has been a tremendous asset to our agency, and their team is very responsive to our needs.
PIMSY has made everything about our jobs easier!”
– Tracey E., HR Coordinator
“PIMSY is a powerful, yet very affordable, system geared for behavioral health. They thought of everything you could want – and more – and it offers a lot of customization.”
– Andrew H., Staff Accountant
“PIMSY made my life so much easier!”
– Brittany I., Office Manager
“PIMSY is an excellent, affordable option for EHR software.”
– Darrell B., Project Manager
““My agency went from paper to electronic, in an easy transition, without taking away from our existing integrity or quality.
PIMSY’s well-trained staff took our documentation to the next level.”
– Devon H., CEO
“We are very happy with PIMSY EHR. It simply works great.”
– Laudwayne S., Office Manager
“PIMSY is an excellent EHR. I love using and working with this product!”
– Doreen R., Director of Operations
“I love – love – love PIMSY! It has made my job and life so much easier.”
– Erin W., Office Manager
“Many thanks to you and your team. We appreciate the direct attention and quick follow through.”
– Gregg P., VP of Strategy
“PIMSY is great! It makes inputting, archiving, and retrieving my notes easy and seamless.
My favorite features are: ease of use, organization, calendar, reminders if I forget to write a note, and accessibility.”
– Brian W., LMFT
“I just did invoicing, and with PIMSY, it took 1/10th of the time it used to! THANK YOU!!”
– John M., Agency Associate
“The lab integration is amazing! I was able to download 25 UA results today with a single click, and all of them successfully populate into the appropriate client record.
So valuable when you think about the time & labor that used to be required – before we had PIMSY – to manually label & scan each one into the system!”
– Max M., Business Services Manager
“We are extremely satisfied with PIMSY and with all the hard work that you guys put in to continually improve & update the system.
We could not make this difficult change without all of your excellent customer support and continual guidance. Thank you so much!!!”
– Melinda H., Agency Owner
“We’ve used PIMSY since the infancy of our business and would not trade it for any other program.
We love it, and we are here to stay.”
– Manote P., Clinical Director
“Thank you! Love it! It works great!”
– Holly J., M.S., LPCA
“I love PIMSY! It makes it so much easier for everyone working with clients to track authorizations & units.”
– Karen B., Clinician
“PIMSY’s 835 went great. I can’t believe how fast it is. It replaced about 15 hours of manual posting.”
– Phoenicia K., Billing Technician
“PIMSY has been everything I’ve wanted – and more – all under ‘one roof’. From client scheduling, billing, tracking, statistics, and even sending client reminders.
I am so much more efficient in my practice now and wish I had discovered PIMSY sooner.”
– Dan S., Owner
“PIMSY is wonderful! Great tech support, the ability to create and make changes to suit our company needs, having the entire client record at your fingertips…
It’s easy to install and very user friendly. You have to have this program if you want to maintain paperless records.”
“For years, we were forced to use a very clumsy & rudimentary system. We asked PIMSY to design a new EHR that fits our need, and it has been great.
PIMSY is much more user-friendly, and it performs the tracking and notification requirements that we need.”
“In PIMSY, providers can create a progress or assessment note right from the calendar. If the authorizations aren’t available for the session, that CPT code won’t even show up. This helps ensure that you only bill for eligible sessions. As notes are released, the authorizations are automatically decremented.”
“Set up in PIMSY was simple, and they were able to transfer data from the prior EHR, so we were able to really hit the ground running.”
– Angela W., IT / Training
“I’m extremely appreciative and so glad I decided to go with PIMSY versus the other options I was considering.”
– Carmen L., Program Director
“In PIMSY, providers can create a progress or assessment note right from the calendar. If the authorizations aren’t available for the session, that CPT code won’t even show up. This helps ensure that you only bill for eligible sessions. As notes are released, the authorizations are automatically decremented.”
“PIMSY is user-friendly, easy to use, and easy to learn. I love the renewal portions: they mean we
are always up to date. Great job!!”
– Tiffany F., / CEO
“I really appreciate all the help you have given us.”
– Stacey S., CFO
“I would highly recommend PIMSY to other therapists who are looking to streamline their paperwork at reasonable monthly cost.”
Seth H., Clinical Director
“PIMSY does so much more than store records. We are able to run reports on data that help produce outcomes for our funders.
Moreover, we can develop personalized surveys and build our agency’s documents into the
system.
– Greta M., / Clinical Operations Director
“PIMSY met and exceeded our expectations. Flat out, they nailed it.”
– Manote P., Clinical Director
“We love that PIMSY grows with us: we’re expanding our business, and PIMSY is able to support our growth as we expand our services.”
Matt T., Client Services Coordinator
“You guys are a class act. Even with those that need a lot of hand holding.”
– Karen E.
“To me, the most important thing about an EMR is to have the features that you need, have it customizable to your business, rather big or small, and to be able to use those features. I don’t care if you have the best program in the world, if you can’t use it, then it doesn’t help you. PIMSY has the features that I need and the customer support to teach me how to use them.”
– Seth H., Clinical Director
“For years, we were forced to use a very clumsy & rudimentary system. We asked PIMSY to design a new EHR that fits our need, and it has been great. PIMSY is much more user-friendly, and it performs the tracking and notification requirements that we need.”
Raymond T., Psychiatrist and Agency Owner
“We were looking for an affordable HR that would help us streamline the services we provide to our clients. We found exactly what we needed in PIMSY.”
– Laudwayne S., Office Manager
“PIMSY’s functionality improves every year with insightful integrations that continue to make running a busy mental health office easier. PIMSY helps our business to grow successfully.”
– Jen G., Operations Manager
“For years, we were forced to use a very clumsy & rudimentary system. We asked PIMSY to design a new EHR that fits our need, and it has been great. PIMSY is much more user-friendly, and it performs the tracking and notification requirements that we need.”
Jihan O., Program Manager
“I know I’ve said it before, but thank you for all of your assistance and patience. My organization is so much more efficient as a result of PIMSY.”
– Dan S., Agency Owner
“I can now do electronic billing that used to take days in a matter of minutes. No more searching for folders, spending hours, trying to remember insurance authorizations. It is all here.”
– Seth H., Agency Owner
“What I have appreciated the most is the stellar customer service I have received. The PIMSY team has worked with us diligently to accomplish our goals. The ease of the PIMSY interface was a great benefit.”
Angela W., Customer Service
“The amount of safeguards for our facility to stay in compliance are endless. The workload for our compliance department work will literally have been cut in half – and PIMSY will reduce the workload for HR and our supervisors as well.
We are looking forward to being able to spend more time nurturing our staff to the quality that we want our agency to be, as well as interacting with our clients & referral sources even more.”
– Ericka R., Executive Director
“I was singing your praises to a colleague of mine today who is feeling overwhelmed with her paper processing. I highly recommend PIMSY.”
– Carmen L., Program Director
“PIMSY is a very robust program that is adaptable to all agency sizes. Once you get to know PIMSY, you’ll wonder how you kept track of anything before it.”
Catherine C., Systems Administrator
“The best thing about PIMSY: not only is it a tool that helps staff do their job better; it also generates data that I can then use for things like assessing staff productivity.”
– Molly R., LCSW, LCAS, CCS, Director of Emergency Services
“Since we went live with PIMSY in July of 2021, ALL of our chart audits by our stakeholders have exceeded expectations. They really like how easy it is for them to review charts on PIMSY. This includes: Partners Behavioral Health, US Probation Office, Sandhills Center, and Vaya Health. We look forward to growing with PIMSY.”
– Darrell B., COO
Melissa B., LCSW
“We are very impressed with the high level of customer service and appreciate knowing that we’re not just a number.”
– Lynn Anne B., Director of Office Staff Administration
“We recently went through our first CARF International survey and, yesterday, we received great news that we are now CARF accredited. It required developing policy and procedure manuals, the employee handbook, and investing and implementing SaaS in Payroll/HR, LMS and EHR; as well as HIPAA compliant, business class office suite (M 365) and networks… thanks to the PIMSY team for implementing PIMSY as our Electronic Health Record!”
– Devon J., COO
Greta M., Clinical Operations Director
PIMSY is great to work with. We chose it for the robustness of the system and the affordability. We are also aware of other organizations in the area who use PIMSY and are pleased.”
– Darrell B., Special Projects Manager
“Our overall experience with PIMSY has been wonderful. The staff are incredibly helpful and available for any and all troubleshooting and the system is constantly evolving.
We love how customizable Pimsy is. We found that other systems that allow similar customized features were MUCH higher in cost. These features allow us to run unique reports and gather very specific (and extensive) data for research efforts. We also felt the amount of development time included in the startup rates were very generous. Our staff have no problem navigating the system after the usual learning curve. PIMSY has been a huge time-saver on both the clinical and administrative fronts.”
– Megan J., COO