
Automated Patient Appointment Reminders
Automated Appointment Reminders Save Time and Money
Missed appointments, or “no-shows”, impact operational efficiency and patient engagement and disrupt provider schedules, leading to resource waste and lost revenue. Additionally, treatment outcomes are affected, which is most important in delivering quality mental and behavioral health care.
What is the Average No-Show Rate in Mental Health Services?
Mental health services can see no-show rates as high as 60%. Automating appointment reminders significantly reduces no-shows, and integrating automated appointment reminder functionality with an EHR, like PIMSY, into your scheduling workflows will help.
What Causes “No Show” Appointments?
Several factors contribute to no-show appointments:
- Patients forget.
- Miscommunication over appointment details.
- Conditions (i.e., anxiety, depression, and addiction) can interfere with a patient’s ability to attend sessions.
Benefits of Automating Patient Appointment Reminders
- Improve Show Rates- Significantly reduce missed appointments, improving attendance rates by 20% to 50%.
- Increase Patient Satisfaction and Engagement- Timely reminders that respect client preference are better received and ultimately enhance patient satisfaction.
- Simplify Operations- Reduce administrative burden and streamline tasks for efficient appointment scheduling.
- Optimize Resource Management– Fill canceled slots, reschedule previously canceled appointments, and improve productivity.
- Secure and Compliant Communication—Automating reminders with compliant solutions makes adherence to strict mental and behavioral confidentiality requirements less cumbersome.
PIMSY Appointment Reminder Formats
Appointment reminders delivered in patient-preferred communication formats help tackle prevalent no-show problems. Clear and timely reminders given in various forms or combinations decrease forgotten appointments. They act as behavioral prompts emphasizing the importance of attending and emotionally preparing clients for their upcoming sessions.
Text Message- Studies show that SMS text message reminders can reduce no-show rates by up to 50%. Most patients own or have access to a mobile phone, allowing quick, convenient communication that will likely be read promptly.
Email- Deliver detailed appointment information with no space limitations, including pertinent details (e.g., appointment preparation instructions, location information, parking information, and what to bring to the appointment).
PIMSY Automated Reminders Functionality
- Customizable Communication Formats- send reminders via text or email tailored to patient preferences.
- Optional Automation– reminders can be scheduled by specific dates/times or turn on automatic reminders that are delivered based on your predefined frequencies.
- Compliance and Security– reminders in all formats offered by PIMSY adhere to confidentiality guidelines outlined for HIPAA and 42 CFR Part 2.
Reduce No-Show Rates NOW! Explore how PIMSY’s Automated Appointment Reminders can boost your mental health practice.
Inquiries? Email us at hello@pimsyehr.com or call 877-334-8512 ext. 1
