EHR and practice management for mental / behavioral health

Founding Principle 1: Do What We Say We Are Going To Do

In The Beginning

PIMSY EHR was born from necessity: a start-up behavioral health agency was beginning to grow their services for psychiatry, therapy, and substance use treatment in our local school system and the community at large. This was 2006, and while Kim & Raymond were thrilled with the growth of their agency, they weren’t thrilled with the EHR options on the market.

The available systems were either made for mental health, but woefully under-equipped to handle the robust needs of a growing organization. Or, if they had the necessary functionality, they didn’t contain the architecture specific to behavioral health. In addition, every system they considered was too cold, clinical, and sterile: it wasn’t truly supportive of mental & behavioral health.

In frustration, and Ray & Kim turned to one of their friends, who had been working as a coder and developer for many years, to see if he might be able to custom engineer a brand-new system, from scratch, to their specifications. It was a long shot request, but Ian said yes to the challenge.

They explained to Ian what their challenges were: the need for nimble, real-time authorization management; a powerful calendar that could seamlessly and directly link to session notes; a way to send secure messages to their clinicians within the system. There are so many aspects of treatment that are different for behavioral health; they needed a program that would focus on their workflow and be driven by it.

Could Ian devise a way that notes could be kicked up to a QP before being fully released? Yep! How about detailed demographics, secondary insurance tracking, separate rooms within multiple locations? Sure! Could he even figure out how to make electronic invoice remittances automatically populate the client’s chart!? Absolutely.

Do What We Say We Are Going To Do, When We Say We’re Going To Do It

After PIMSY was created, Ian realized that there were probably a ton of other clinicians like Kim and Raymond, who needed an EHR program robust enough to handle the needs of a thriving behavioral health agency – but not all the (very expensive) bells & whistles of the big systems.

Everything on the market was then, as it seems to still be now, either incredibly light note-taking software; or very heavy, dense systems built for hospitals or comparable organizations. PIMSY is the exception to that rule: created by and for mental & behavioral health – with all the functionality of an enterprise-level system – available at a fair, sound price.

Ian realized, as he started offering PIMSY to other agencies, that there was only one way to grow sustainably: Do What We Say We Are Going to Do, When We Say We’re Going To Do It.

It was one of our first founding principles; it has guided us along the past thirteen years of incredible growth; and it continues to inform our daily activities, as we look ahead to the future. Making sure that our customers trust us to keep our word is paramount to PIMSY’s culture. Ian created PIMSY to help his friends better serve our community, and that level of supporting our customers help their clients is woven into every aspect of our daily operations.

While of course there are times logistics – or technology – outside of our control cause us to miss the occasional deadline, we’ve been diligent about delivering on our commitments. We’re still in business to help our customers serve their clients. And we still work hard to make sure that we do what we say we’re going to do, when we say we’re going to do it.

Learn More

To see if PIMSY’s right for your agency, contact us: 877.334.8512, ext 1 ||

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Leigh-Ann Renz

Leigh-Ann Renz

Leigh-Ann Renz is the Marketing & Business Development Director of PIMSY EHR. For more information about electronic solutions for your practice, check out Mental Health EHR.

Author: pehradmin

Author: pehradmin

Kudos from Clients

Seth H.

“PIMSY more than pays for itself by streamlining my office, improving efficiency and reducing billing times. I would recommend PIMSY to anyone looking for a good EMR company that will help you implement its program and help you with any questions you have along the way.”

~ Seth H., Business Owner