EHR and practice management for mental / behavioral health

Founding Principle 3: Provide First Class Service

We understand that change is scary. Implementing a new EHR is a big darn deal, whether you’re migrating from another program or PIMSY is your first electronic system. Either way, there’s a steep learning curve for both the EHR itself – and how your organization’s daily operations will shift to accommodate it.

Your staff may be resistant to embrace these changes; they might be intimidated by technology or simply attached to the old way of doing things. We get it, and our Team is adept at helping “old school” employees feel safe to transition to new methods, whether it’s your front desk staff or providers.

“I don’t care if you have the best program in the world. if you can’t use it, then it doesn’t help you.” – Seth H., Clinical Director

We also understand that each role within an agency is going to have a different perspective of PIMSY. A clinician will need vastly different system access in contrast with a front desk administrator, or a biller on the back end. We tailor training to maximize the investment of each department, helping them feel confident in the parts of PIMSY they require access to, but not bogging them down with unnecessary screens.

We empower each employee in your organization to best utilize PIMSY for their role and specific needs.

“I have been working with PIMSY and learning the system for about 6 months, and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don’t have the answer they are sure to get back to you for a follow up to resolve the situation.” – Aloha B., HR Director

Rest assured that the PIMSY Team will appropriately address any issues, questions, concerns or requests you might have. We’ve been horrified at stories we’ve heard from our customers about other vendors who didn’t answer their questions, didn’t respond to requests for help, and – worst of all – made it clear that they didn’t really care whether or not a resolution was implemented.

That perspective is anathema to us, as we value every one of our customers, know them by name, and check in with them regularly. We make sure that they’re still happy with PIMSY, see if their organization’s practices have changed – and if so, empower them with functionality to support their evolution. We check in about changes in personnel, additional training needs, and how PIMSY can grow with their agency.

We will never leave you uninvolved, uninformed or unappreciated.


“Your customer support could not be any better. It’s a huge part of why we trust this product so much.” Jennifer K., Billing Specialist

Every one of us knows what it feels like to have a challenge, frustration, or question about technology and feel helpless. You know what you want; you just don’t know how to get there – and if there’s no one available to help, it can make you feel powerless. There are enough unavoidable moments in our lives like that; your EHR shouldn’t be one of them!

Our Kudos page is so chock-full of quotes about our powerful customer service team, we can’t even list them all. But suffice to say that you can count on us to fulfill your support requests. We may not be able to magically produce an answer in that exact moment; but we will communicate with you every step of the way and make sure that your concerns are appropriately resolved, to the best of our abilities. You’ll always know what we’re doing to address your needs.

You can depend on us to be prompt, professional, and responsive.

Learn More

To see if PIMSY’s right for your agency, contact us: 877.334.8512, ext 1 ||

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Leigh-Ann Renz

Leigh-Ann Renz

Leigh-Ann Renz is the Marketing & Business Development Director of PIMSY EHR. For more information about electronic solutions for your practice, check out Mental Health EHR.

Author: pehradmin



Author: pehradmin

Kudos from Clients

Seth H.

“PIMSY more than pays for itself by streamlining my office, improving efficiency and reducing billing times. I would recommend PIMSY to anyone looking for a good EMR company that will help you implement its program and help you with any questions you have along the way.”

~ Seth H., Business Owner