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EHR and practice management for mental / behavioral health

Mental Health EHR / EMR In-Depth Training

PIMSY mental health EHR shares its training and customer service standards

by Leigh-Ann Renz, 10.18.16

Word on the street is that other mental health EHRs are providing poor training for their products: online webinars without the ability to ask questions!? Having to save all your questions for a follow-up call… inadequate customer service for new questions or ongoing help?? From our perspective, that’s unacceptable.

Software Is Only As Powerful As Your Ability to Use It

It’s true for any powerful tool, whether a behavioral health practice management program or a power drill: its usefulness to you is limited to your knowledge of how to wield it. Without proper initial training and ongoing help for questions that arise in the future, you can’t maximize your EHR Return-On-Investment (ROI).

“I don't care if you have the best program in the world, if you can't use it, then it doesn't help you.” {Seth H., Practice Owner}

If your practice is not maximizing your behavioral health EMR to your needs, you’re leaving money on the table. You may not want to utilize everything you’ve purchased, but you should certainly have the opportunity to do so if you wish. Comprehensive, tailored, and responsive customer service should always be available.

In-Depth Training + Stellar Support

With PIMSY, all of your training and support are included in the cost. We begin the client relationship with an implementation meeting to ensure that everything promised during the sale is fulfilled and to identify your unique needs for the behavioral health software. We identify a pilot group of the employees best suited to spearhead the project of transitioning to a new program.

This is followed by private training, tailored to your organization. We conduct it in 2 hour chunks, to make sure your team is able to digest all of the new information they’re getting. Homework is assigned to make sure each part of the system is understood before tackling more, and there’s plenty of opportunity for questions.

After training is complete, industry-leading Support is available, also included in the price. This means a live person answering your call – or replying to your email – in a timely, consistent, and professional manner. Our team goes above and beyond to make sure PIMSY is customized, tailored, and maximized for your success.


Click here for quotes from happy clients – get a free demo - or contact us for more information: 877.334.8512, ext 1 – This email address is being protected from spambots. You need JavaScript enabled to view it.

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Leigh-Ann Renz is the Marketing & Business Development Director of PIMSY EHR. For more information about electronic solutions for your practice, check out Behavioral Health Practice Management Software.

Kudos from Clients

  • Seth H.

    “PIMSY more than pays for itself by streamlining my office, improving efficiency and reducing billing times. I would recommend PIMSY to anyone looking for a good EMR company that will help you implement its program and help you with any questions you have along the way.”

    ~ Seth H., Business Owner

  • Karen B.

    “Love PIMSY! So much quicker to complete notes and easier for everyone working with clients to know current authorizations and track units.”

    ~ Karen B., Therapist

  • Dr. Carmen L.

    “I am extremely appreciative and am so glad I decided to go with PIMSY versus the other options I was considering. I was singing your praises to a colleague of mine today who is feeling overwhelmed with her paper process. I highly recommend all of you.”

    ~ Dr. Carmen L., Program Director

  • Kim T.

    “We are now functioning at a 50% faster recovery rate for money and a 50% lower denial rate. You should really give the PIMSY team time to demonstrate for you personally.”

    ~ Kim T., Business Director

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