We started getting a lot more contact from organizations in Canada, and quickly realized that our friends up North don’t have a lot of options for mental health EHRs. However, after speaking with a few of these companies about their needs, it became clear that there are certain practice management parameters that Canadian practices require. We decided to take the challenge and see if we could create functionality to fulfill these needs.
Our team collaborated with a consulting firm that has extensive knowledge about using US-based EHRs in Canada, and we updated our flagship software to create a brand-new edition, PIMSY Canada. We’re proud to unveil this new niche PIMSY product – and hope that it will help Canadian organizations who are searching for a solid behavioral health EHR system.
Probably the most crucial element of a Canadian behavioral health EMR is adherence to PHIPA, the Canadian version of HIPAA. Because PIMSY is fully HIPAA compliant, our consultants determined that the only thing missing was for us to house the data in Canada.
PIMSY’s strong HIPAA protocols had covered the rest of the bases, but we still have to make the actual client data reside in Canada in order to compile with PHIPA. We figured out a way to utilize safe + secure Azure servers within Canadian borders to meet this need. Whenever we get a Canadian customer, we ensure that all of their records are exclusively housed on those servers that reside in-country.
Although it can seem like a minor detail, several of the leads we spoke with made it clear that they want demographic details in their system specific to Canada, such as the Canadian format of addresses and currency. We updated the typical format of these demographic details from American to Canadian.
In Canada, healthcare is provided based on a national identification number. It’s similar to a social security number in the US – but is used much more widely to access care at everything from a primary care doctor – to a dentist – to a psychiatrist or therapist.
PIMSY Canada includes this number as part of the client’s primary tracking and identification throughout the system. It’s used for session notes; billing + remittance; audits; etc – and should interface with the National Health Care system for tracking and reporting.
Canada’s healthcare system often requires a more sophisticated prioritization of patient need than in the US. To address that, we amped up PIMSY’s wait list capabilities, meaning that you can easily organize clients by length of wait time; severity; crisis; and much more.
This enhanced wait list comes standard on our Canadian Edition and should be especially helpful for our Canadian customers.
For the past 11 years, PIMSY has provided clinicians in the US a comprehensive, customizable, flexible – and affordable mental health EHR. We’re proud to now expand this offering to Canada – and to meet the specialized needs of our neighbors to the North. PIMSY behavioral health practice management software is now available in the US, Canada and Israel.
For more details about using PIMSY contact us:
877.334.8512, ext 1 – email@example.com
Donna Koger is the HIPAA & Security Compliance Officer at PIMSY EHR. For more electronic solutions for your agency, see Mental Health Practice Management.