Our Problem Solving Support Team: How PIMSY Can Help, Part 1
by Leigh-Ann Renz, 3.23.17
At PIMSY behavioral health EHR, we go above and beyond to support and serve our clients. In fact, we don’t know of any other practice management system that is as responsive to client feedback and customer requests.
One recent example:
We have a PIMSY client who relies heavily on the Service Activity Log to track provider attendance. This customer requested a custom script that would automatically create a note for the individual patient when a status is changed on an appointment – OR – if the appointment is for a group, then automatically deploy the Update and Generate button for the user when the status is changed.
We honored their request and created the script. However, this then created issues with PHP and various group notes for groups held within one day. This was also causing an issue with their custom Attendance Log report.
After checking everything out, our Support Team suggested that – to solve both the original need and the issues created by the script – they start using PIMSY’s Team Notes. They took our suggestion: “The team notes seem to have organized other features in the system as well such as the Attendance Log, it looks great!”
Problem Solved! 🙂
This is just one example of our Support Team’s diligent and responsive attention to the needs of our customers. Not only are we constantly updating PIMSY itself based on the feedback of our clients; we also provide a high-level of invested problem-solving on their behalf.
As a PIMSY client, you get the best of both worlds: powerful product and a superior support team – all at an affordable price.
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