Pain Point: Need More Efficiency
by Leigh-Ann Renz, 2.27.16
When it’s happening, you can feel it: you’re wasting time. You could be getting more done. Things could be smoother. “This shouldn’t be this hard / take this long!”
Unfortunately, life is fraught with inefficiency, and when you’re having to manage others – or an entire practice – things can snowball.
How do you contain the inefficiency? How do you implement the most effective processes possible?
Sometimes, you can’t tell what needs improvement: you know processes could be smoother but aren’t sure how to tackle the streamlining process. Other times, you know exactly what parts of the practice or particular tasks could use a tune-up. Either way, you need data.
If you don’t know where your practice needs attention – if it’s just a vague understanding that things could be better, but you’re not sure how – you need data to determine where any points of weakness or inefficiency lie.
“You’ll want to have easy access to both a bird’s eye overview of the financial health, productivity rates, staff status, client data, and more – and be able to drill down into the details.” Once you can see this type of practice reporting, you’ll have a better idea of which teams can use help – and be able to identify particular processes within those departments that could be better.
If you’re already aware of which areas need improvement, you’ll want to have hard data to 1) get staff to buy in to the changes; and 2) measure outcomes. Whether you know where to dive in – or need some direction on a starting point – you need data to create a baseline, so you can track and measure the solutions implemented.
This type of outcome analysis can serve to both drive future upgrades (if processes need tweaking after the initial changes) and demonstrate incentives for your team to strive for the best solution possible.
Read Your People
Take a moment to jot down your department heads’ strengths, challenges, personal passions, and their job histories. Erasing their current role from your mind for a moment, in what part of the practice do you think they might really shine? Sometimes, employees are in the wrong area and don’t even realize it!
Do you think any of your team members might do better in another part of the practice? It’s a risky move but might pay off exponentially in agency efficiency and employee satisfaction / retention. Read your people; and see if the practice might benefit from trying staff in a different role or department.
Know Your Options
Talk to colleagues: once you have data about which areas need improvement, ask peers how they handle your top challenges. In addition to personal one-on-one connections, professional associations can provide a great community forum. You might be amazed at the solutions shared, whether a product or a method.
If you’re interested in an electronic solution, check out the software currently available. An unbiased directory like Capterra or Software Advice can really help you see what’s available and help determine whether or not the options might meet your needs.
Without having an idea of the options available, whether a program you purchase or a process you implement, you might be missing out on the perfect solution!
All in One System
If you’re utilizing practice management products, keep in mind that every additional system you use has the potential to create inefficiency. “Unless they are integrated into a central system, each additional program actually adds work!”
For this reason, whether you consider PIMSY or not, we recommend that most practices find a comprehensive, yet integrated, all-in-one system!
“I can’t believe how fast PIMSY’s 835 is. It replaced about 15 hours of manual posting.” – Phoenicia K., Billing Technician
“We are now functioning at a 50% faster recovery rate for money and a 50% lower denial rate. You should really give the PIMSY team time to demonstrate for you personally.” – Kim T., Business Director
“I just did my invoicing, and it took me 1/10th of the time it used to! THANK YOU!” – John M., Business Associate
“PIMSY makes notes easier and faster; you can access anything you need efficiently and quickly…the support staff have also been very attentive to our needs. I would recommend PIMSY in the strongest terms.” – Raymond T., PsyD President/Clinical Director
Contact us to see how can PIMSY solve your pain points: 877.334.8512, ext 1 – firstname.lastname@example.org We’re happy to show you how PIMSY can save time, reduce costs, and increase practice efficiency.