PIMSY’s stellar customer service includes outstanding initial training and superior ongoing support. Each PIMSY customer receives a customized implementation plan. Subsequently, each plan addresses the unique priorities of the agency and provides detailed, efficient product deployment. We ensure you get the most out of PIMSY. Specifically, you are thoroughly trained on how to use it for your organization. Not surprisingly, this is one reason we are known for our stellar customer service.
Our Customer Service Team is on call Monday through Friday, 8 AM – 6:30 PM EST (with emergency after-hours help available). If your call isn’t immediately answered, you can expect a call back within a few hours (at most), and our hands-on support staff will walk you through the answer to your question, showing you how to get the most out of the program for your query.
In addition, to live customer service, PIMSY clients have 24/7 access to our support site, including how-to videos, a Help Desk where you can log your own tickets, a User Forum, access to company documents, and much more.
Our team goes above and beyond to deliver impeccable customer service and provides complimentary training for new functionality every time we update the product. Contact us for more details.
“We are extremely satisfied with PIMSY and with all the hard work that you guys put in to continually improve and update. Thank you so much for your excellent customer support!!!” (Melinda H., Agency Owner)