by Leigh-Ann Renz, 7.27.16
One of the first questions we are asked by potential customers is “what makes you different from the competition?” If you’ve researched mental health EHR, you’ve probably already found out that there are a lot of systems on the market, with more being added all the time.
“What Sets PIMSY Apart?”
Even with all of the choices available in the behavioral health EMR sector, PIMSY still offers some truly unique functionality that sets us apart, such as our Automatic Form Filler. One of our most powerful niche features is our high level of responsiveness and customer service. This begins during the initial communication process and continues for as long as someone uses PIMSY.
I’m often shocked at how many companies - across all markets - don’t respond to requests for more information. Trying to get the details needed to spend your money on a product can be like pulling teeth, and this sadly includes mental health practice management software.
Our team works diligently to respond to all requests, whether it be answering questions during the initial Sales process; providing extensive Training; offering live Support to all customers; or responding to client needs mid-flight. One of the things our customers know and appreciate most is that we take their requests very seriously and respond appropriately.
We Hear You
Like most of you, we’re incredibly busy – but no matter how slammed our Team gets, we are working daily on responding to the requests of PIMSY users. Support is providing tailored customer service; our Development Team is working on product updates, based on client feedback; and our Management Team takes mid-flight change requests.
Over the years, we’ve added reports, forms, tracking, compliance documentation – and much more, as tasked by our clients. PIMSY is one of the only mental health EMRs available that will work with you to create functionality within the system at your behest; I can’t find another system that offers the high-level of customer responsiveness and consideration for users’ wishes.
“If you are looking for quality, commitment, and integrity when choosing an electronic health record, PIMSY is the company to choose. Our team has pushed the PIMSY engineers to the limit and they have not faltered, but risen to the occasion.” – Emily H, EHR Administrator and Trainer
Never Stop Stopping
We release an update about three times a year, and almost every new piece of functionality comes directly from client appraisals. We carefully consider the responses to customer surveys and direct feedback, and mold both our product and services based on user needs.
PIMSY will continue to evolve as a mental health practice management program by offering this high level of mid-flight responsiveness. It benefits us to stay nimble and flexible for our customers. It benefits the clinicians who use PIMSY by having a system + team they can rely on – and ultimately, it benefits their clients.
By freeing up their time to focus on the practice, PIMSY fulfills its original vision of “helping people help people”.