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EHR and practice management for mental / behavioral health

Problem Solved! How PIMSY Can Help, Part 1

PIMSY behavioral health EHR goes above and beyond for its clients with customer service and invested problem solving

by Leigh-Ann Renz, 3.23.17

At PIMSY behavioral health EHR, we go above and beyond to support and serve our clients. In fact, we don’t know of any other practice management system that is as responsive to client feedback and customer requests. One recent example:

We have a PIMSY client who relies heavily on the Service Activity Log to track provider attendance. This customer requested a custom script that would automatically create a note for the individual patient when a status is changed on an appointment – OR - if the appointment is for a group, then automatically deploy the Update and Generate button for the user when the status is changed.

We honored their request and created the script. However, this then created issues with PHP and various group notes for groups held within one day. This was also causing an issue with their custom Attendance Log report.

After checking everything out, our Support Team suggested that - to solve both the original need and the issues created by the script - they start using PIMSY’s Team Notes. They took our suggestion: “The team notes seem to have organized other features in the system as well such as the Attendance Log, it looks great!”

Problem Solved! :)

This is just one example of our Support Team’s diligent and responsive attention to the needs of our customers. Not only are we constantly updating PIMSY itself based on the feedback of our clients; we also provide a high-level of invested problem-solving on their behalf.

As a PIMSY client, you get the best of both worlds: powerful product and superior support – all at an affordable price. 

Learn More

To see more about how PIMSY can increase efficiency, reduce costs and enhance data security for your practice, check out the PIMSY blog - or contact us: 877.334.8512, ext 1 - This email address is being protected from spambots. You need JavaScript enabled to view it.  

 

Leigh-Ann Renz is the Marketing Director of PIMSY behavioral health practice management system

 

Leigh-Ann Renz is the Marketing & Business Development Director of PIMSY EHR. For more information about electronic solutions for your practice, check out Behavioral Health EHR.

 

 

 

 

 

Copyright: <a href='https://www.123rf.com/profile_convisum'>convisum / 123RF Stock Photo</a>

 

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Kudos from Clients

  • Seth H.

    “PIMSY more than pays for itself by streamlining my office, improving efficiency and reducing billing times. I would recommend PIMSY to anyone looking for a good EMR company that will help you implement its program and help you with any questions you have along the way.”

    ~ Seth H., Business Owner

  • Karen B.

    “Love PIMSY! So much quicker to complete notes and easier for everyone working with clients to know current authorizations and track units.”

    ~ Karen B., Therapist

  • Dr. Carmen L.

    “I am extremely appreciative and am so glad I decided to go with PIMSY versus the other options I was considering. I was singing your praises to a colleague of mine today who is feeling overwhelmed with her paper process. I highly recommend all of you.”

    ~ Dr. Carmen L., Program Director

  • Kim T.

    “We are now functioning at a 50% faster recovery rate for money and a 50% lower denial rate. You should really give the PIMSY team time to demonstrate for you personally.”

    ~ Kim T., Business Director

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