How Do I Choose!?
by Marisa Thompson + Leigh-Ann Renz, 6.15.17
We recently had a lead who was struggling making a choice between PIMSY and another mental health EHR. They asked for some help in comparing the two program: how is PIMSY better than this other system? While we don't feel right saying that we're "better" than another behavioral health practice management software, we don't mind sharing our strengths:
Big System Functionality, Small System Cost
PIMSY is one of the only mental health EMRs we've found that offers all the bells & whistles of an enterprise-level system at a small system price. PIMSY is flexible, comprehensive, and affordable. The beauty of PIMSY is that it works just as well for our clients who are single clinicians as it does for agencies with hundreds of employees. You can start at the tier of functionality that fits you best now and move seamlessly among the plans as your practice needs change.
Over the years, we have managed to remain a small, close-knit company which serves extremely large mental health agencies and facilities. When you call or reach out to the PIMSY Support Team, you know and recognize their voices. They know you and your staff by name. They understand the complexities of your company and your specific billing parameters. We really are a large family, and our customers receive prompt, professional and personalized customer service.
It says a lot about a company when you can call and say, “You know, it would be great if PIMSY could do xyz” - or you wish that it would do something differently - and the Support and Development Teams actually listen and act on those ideas. When you ask for a change to PIMSY, there are two things that can happen. 1) If you need the change to happen right now, Development will give you a quote for the work which you can then approve or decline.
2) If you have a great idea, but you are willing to wait on the changes, then we will put the change into a future system update (which benefits other PIMSY users as well), and all of our customers receive the changes at no charge. We encourage our clients to give us ideas on improvements to the system. That’s literally how PIMSY grows: it’s all customer driven.
If one of your clinicians is writing a session note, but they don't include enough lines of text to satisfy the CPT code they're using, PIMSY won't let them release that note until they've added enough documentation to satisfy the CPT requirements. If a patient's authorizations have expired, PIMSY literally won't show that authorization as available for the note.
You can have your providers send notes to supervisors for approval and sign-off before release. You can easily pull a report that shows you how many of your clinicians released notes late in the past month - or how many open notes they have right now, awaiting release. These are just a few examples of how PIMSY can hold your staff accountable - and these are all adjustable. You determine what type of control parameters you want for your employees, and you can set them to your specifications.
PIMSY Grows With You and Can Help You Grow
On paper, many systems can match functionality and features. However, PIMSY stands out from the crowd in that it grows with you. From Telehealth, ePrescribe, Direct Messaging, Appointment Reminders, eMAR, Provider phone app, Patient Portal, Audits, Payroll, Electronic Billing, Invoicing, Group Notes, Client Wait List, Bed Management, Reporting…the list just goes on. If you decide to expand to extreme and distant horizons…we will expand with you and provide tools to support your growth.
Marisa Thompson is currently PIMSY's Sales Director, but prior to taking that role, she both used PIMSY at an agency as an end-user - and then joined our Support Department as an employee. She knows PIMSY inside and out and has put it to work from every possible angle.
In addition, she is a HIPAA Privacy Officer and has extensive knowledge about HIPAA, practice management, and practice needs, from front desk to clinician. In addition to leading the Sales Team, she is regularly called upon for consultation with Marketing, Management, Development, and Support.
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