Client communication should not live on a personal cell phone.
Send secure, HIPAA compliant messages by Patient Portal, text, and email, then let automated reminders handle the follow-up. All inside the same record your team already documents in.
When messages happen outside the chart, things slip.
Effective communication is what builds trust, keeps clients engaged, and makes sure critical information reaches the right person at the right time. In practice, a lot of that communication ends up scattered. A reminder goes out from someone’s personal phone. A document request lives in an unsecured email. A confirmation gets left on a voicemail that no one returns.
None of that is centralized, and most of it is not compliant. When a client texts a clinician’s cell number, that conversation sits outside the record. When a reminder never goes out, the appointment becomes a no-show, and the slot becomes lost revenue. When a front-desk staffer is tracking by hand which clients still owe an eForm or a measure, due dates get missed.
PIMSY’s Messaging features bring those channels back inside the workflow. Email, SMS, and the Patient Portal run from the same platform your clinicians document in, and optional automations send appointment reminders, due dates, and document notifications without anyone tracking them by hand.
What behavioral health teams actually need from messaging
-
Secure, HIPAA compliant messages to clients, not texts from a personal phone -
One place to reach clients by Patient Portal, text, and email
-
Automated appointment reminders that cut no-shows and lost revenue
-
Automatic notifications when eForms, measures, or documents come due
-
Real-time, secure messaging between staff and care teams
-
Bulk reminders you can send by hand or set to run on their own
From a single message to a practice that stays in touch
Reach clients where they already are, automate the follow-up, and keep the care team in sync, all from one platform.
Reach clients on their channel
Message clients through the Patient Portal, email, phone, or text. Every message is confidential and secure, so sensitive information stays protected and compliant with HIPAA, and clients get to use the channel that works for them.
Automate reminders and notifications
Generate bulk appointment reminders by hand or let the system send them on your behalf for upcoming visits. Automatic notifications for eForms, measures, and client documents remove the need to track due dates manually, which keeps everyone on schedule and cuts no-shows.
Keep the care team in sync
Staff and care teams communicate in real time, sharing updates and sensitive information inside a secure, centralized platform. Internal coordination happens next to the chart, not in a separate inbox or on a personal phone.
Messaging is one part of PIMSY
Communication connects to the portal clients log in to, the visits you confirm, and the documents you send. All of it runs inside PIMSY, with the patient record at the center.
What practices say about running on PIMSY
PIMSY’s functionality improves every year with insightful integrations that continue to make running a busy mental health office easier. PIMSY helps our business to grow successfully.
PIMSY saved my business. It helped my company grow from a one man shop to 28 employees! I don’t dislike anything about the product. It has truly been a lifesaver for me.
Questions about messaging in PIMSY
What channels can I use to message clients?
PIMSY Messaging supports the Client Portal, email, phone calls, and text messages. Clients get a range of communication options, and your team reaches them through the channel that fits each person, all from one platform.
Is PIMSY messaging HIPAA compliant?
Yes. All messages are confidential and secure to ensure privacy and compliance with HIPAA, which safeguards sensitive patient information and clinical data. Confidential messages reach clients directly through the Patient Portal.
Can appointment reminders be sent automatically?
Yes. You can manually generate bulk appointment reminders, or let the system send them automatically on your behalf for upcoming appointments. Either way, reminders help everyone stay on schedule, which reduces no-shows and lost revenue.
What kinds of automated notifications can PIMSY send?
With optional automations, PIMSY sends reminders and notifications for eForms, measures, and client documents. That removes the need to manually track when documentation is due and keeps clients and team members informed and on track.
Can staff message each other inside PIMSY?
Yes. Staff members and care teams can communicate in real time, sharing updates and sensitive information within a secure, centralized platform. Internal coordination stays next to the chart instead of moving to a separate app or a personal phone.
How does secure messaging help reduce no-shows?
Timely reminders sent to patients by text message or email keep upcoming appointments top of mind. When reminders go out reliably, fewer clients miss their visit, which protects both the schedule and the revenue tied to those slots.
Secure messaging that keeps your team connected and your patients informed.
Book a free demo to see how PIMSY’s Messaging features work inside the clinical workflow, from confidential Patient Portal messages to automated reminders and real-time intra-staff communication.
- Secure, HIPAA compliant messaging
- Patient Portal, text, and email in one place
- Automated appointment reminders to reduce no-shows
- Notifications for eForms, measures, and documents
- Real-time intra-staff communication
Book a Free Demo