That Baby’s 10 Years Old!?
By Leigh-Ann Renz, 1.29.18
My husband and I still giggle about the teller at the bank who would talk to almost every person in her line. She was a sweet older woman who knew everyone in our community; and bank members would stand in line just to chat with her, instead of using a different teller and rushing out.
One day, as this woman was processing a bank member’s deposit, she exclaimed - in her loud Southern drawl - “What!? That baby’s five years old!? My goodness gracious!!” Now that we have a five-year old, hubby + I regularly repeat that line whenever we can’t believe how quickly time is passing – and I have the same sentiment about PIMSY: our program is now 10 years old – how is that possible!?
PIMSY Mental Health EHR Celebrates 10 Years
We celebrated our 10 year anniversary this past summer!! It’s hard to comprehend, but we’ve been serving clients nationwide since 2007. What started as a project to fulfill a friend’s practice management wish list has now grown into a thriving company that serves behavioral health providers in 43 states.
Over the past decade: our staff has grown by 800%; our clients have increased by 9,900%; and we’ve seen a 4,900% increase in users!! Not bad, especially in an economy that tanked at the same time we launched.
What Does All of This Mean for You?
1. We’re Not Going Anywhere
After 10 years on the market, we’re more pumped than ever about helping people help people. Our first client provided therapy and enhanced services for abused children. When we built PIMSY, our goal was to help them maintain HIPAA compliance; save time; reduce cost; and treat as many clients as they could – effectively + efficiently. That’s still our goal for each and every customer.
We love knowing that our product and services are making it easier for people to provide vital treatment – and often protection – to vulnerable populations. With each new agency and service type that we work with the richer PIMSY becomes, as we add functionality specific to niche markets such as substance use; eating disorder treatment; ABA; in-home services; Canadian practices; and much more.
When we make enhancements to PIMSY, it’s always with the end-goal in mind of ultimately contributing to a healthier community, society and world.
2. We Keep It Fresh
The beauty of working in mental health is that we are continually inspired by our customers. Seeing the incredibly difficult – yet vital – services they provide their clients motivates us to give our very best, every day. We’re continually updating PIMSY based on the needs, requests and feedback of the people who use PIMSY.
This means that the product is constantly evolving to stay fresh and relevant. Old functionality is weeded out; and in addition to new features, our developers are constantly updating existing parts of PIMSY to work faster, better and more efficiently.
Yes, we’re nerds who love what we do – and that means you can expect us to provide a high level of both product and services that you won’t find anywhere else.
3. We Understand Different States
Although PIMSY’s home office is in a small town (ie, see bank teller story above), we expanded our vision to include all of the US early on. We quickly realized that PIMSY could be helpful for providers nationwide – and extended beyond North Carolina in 2009.
This means that we are well versed with helping our clients navigate state-specific forms, regulations and programs, such as authorization management, treatment plans, Medicaid and even HIE. Our customers use the PIMSY Pipeline to access the Health Information Exchange in several states. Contact us for more details.
4. Killer Support
That 800% growth in PIMSY employees we referenced earlier? A bulk of that is in support, meaning stronger customer service for you. One of PIMSY’s signature hallmarks, since 2007, is that we provide prompt, professional and responsive support. We do what we say we what are going to do, when we say we’re going to do it.
We actually use a formula to hire more customer service agents, to ensure that we are able to maintain our core vision of supporting every client’s success and providing first-class service to each + every customer. We have a calculation that shows us how many customer service agents we need in order to properly take care of our users – and we literally hire more support personnel as that the number of PIMSY users increases.
Yes, that baby is 10 years old – strong, healthy, and growing. We’re in it for the long haul; and look forward to refining our existing product + expanding into new markets. We’re excited to continue learning from – and evolving with – our clients.
We may be nationwide players, but we carry that small-town integrity of building relationships with our customers into every contract. No matter how much we grow, our core values continue to inform every decision we make and permeate every market into which we expand. We haven’t found that level of responsiveness or commitment from any other vendor.