Not So Fast: It’s Not Shoes
While customer feedback drives most markets, there’s a huge difference between a one-time acquisition and a contract purchase. Some mental health EHRs are a one-stop shop: you buy the program, you use it, and you never again interact with the vendor it was purchased from. Which is fine for systems designed for a singular clinician or small practice.
If all you need is note tracking and other basic functions, a quick sale is usually all that’s needed. However, for enterprise-level systems, designed for larger agencies, you’ll want to have an ongoing relationship with the EHR vendor.
PIMSY behavioral health EHR operates under the “not so fast” protocol. We understand that your success as an agency can be contingent on our team being available, responsive, and nimble with resolutions to your challenges. We have an ongoing relationship with our customers and know their names, specialties, agency challenges, and goals, both short and long term.
Making a quick sale hurts us far more than it benefits us! Because the PIMSY Team has to answer to our customers during implementation, onboarding, and ongoing support – if we make a quick sale with a facility that’s not a good fit, we end up with more work. We are accountable and have to get back in sync with the organization.
For this reason, we let agencies know upfront if we can or can’t fulfill a request. If we’re not the best match, we recommend other systems that might be a better fit for their needs. We’re transparent about PIMSY’s strengths and weaknesses and don’t try to be all things to all people. A hasty deal close isn’t what we’re after; we want to be a good fit with every one of our customers.
Although we endorse the “not so fast” philosophy when it comes to sales, we’re always moving on the development front. PIMSY is constantly evolving, based on the feedback of our customers. We offer complimentary updates (with new features and capabilities) about once a month, and these enhancements come directly from our customers’ recommendations & requests.
PIMSY was originally created to meet the needs of a school-based mental health agency, it’s grown to encompass a variety of niche behavioral health markets, including substance use & addiction, ABA, adoption services, inpatient & IOP, and much more. Every time we get a customer in a new state (or specialty), the system evolves to help you serve your clients more efficiently and effectively.
Additionally, practices can seamlessly move among functionality tiers as their needs change. For example, you might start on PIMSY Prime but transition to Professional or Platinum over time. The beauty of this is that you don’t have to change systems every time your agency experiences a growth spurt (or a downsize).
EHR implementation can be a beast. No matter how you slice it, changing systems requires time, commitment, and straddling between programs while keeping your organization running smoothly. With PIMSY, you can stay on the same EHR system, not have to manage any data, and simply add the features you need over time.
To see if PIMSY might be a good fit for your agency:
We’re happy to show you how PIMSY can save time, reduce expenses, and improve profitability.
Leigh-Ann Renz is the Marketing & Business Development Director of PIMSY EHR. For more information about electronic solutions for your practice, check out Mental Health EHR.