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Support & Services

Support

PIMSY customers experience our relentless attention to customer satisfaction and a hands-on accessible and responsive approach.

  • Knowledge base

  • Help Desk Support – Email / Chat

  • Phone Support

  • Priority Support


Services

PIMSY provides a superior onboarding experience, ensuring your team is set up for success. If additional deployment support or customization is required, PIMSY offers add-on services.

  • Enhanced implementation with on-site support, training, and implementation

  • Data Entry & Admin. Support

  • Configuration Services

  • Import Client & Staff data for initial system setup


Training

The PIMSY EHR system is intuitive and user friendly. Our complementary training and knowledge support ensure quick time to deployment and ease of use across the organization.

  • Helpdesk Training
  • Webinar Training

Support

PHONE:
877.334.8512 ext 3


EMAIL:
support@pimsyehr.com

LOGIN FOR HELP DESK SUPPORT

Welcome to PIMSY EHR’s Resources Page

At PIMSY EHR, we understand that mental and behavioral health professionals require specialized tools to streamline their electronic medical record (EMR) processes. Our software is designed with your needs in mind, and this page serves as a valuable resource hub for clinicians and practices seeking the best solutions in the field.

Key Features of PIMSY EHR

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Clinicians Tools

Unlock the full potential of your mental health practice with PIMSY EHR’s Clinicians Tools. From the moment your clients walk in, our Client Dashboard puts their information at your fingertips. Streamline treatment planning, track progress with measure scoring, and seamlessly integrate telehealth for remote consultations. Dive into the intricacies of clinical notes, medication management, and vital signs tracking—all within one powerful platform. With PIMSY EHR, you have the essential tools to provide exceptional care and make a meaningful impact.

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Administration

Efficiency and organization are the cornerstones of a well-run mental health practice. PIMSY EHR’s Administration features empower you to manage everything seamlessly. From Provider Dashboards that offer clear insights into your team’s performance to an intuitive central scheduling module that ensures appointments run smoothly. Streamline communication with Task & Communication tools, manage client waitlists effortlessly, and keep a watchful eye on your organization’s health with our robust reporting capabilities. With PIMSY EHR, every aspect of administration becomes a breeze.

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Billing

Billing complexities weighing you down? PIMSY EHR’s Billing features are designed to simplify your financial operations. Our system effortlessly handles everything from generating billing statements to electronic claims submission. Say goodbye to manual invoicing headaches and hello to a streamlined revenue cycle. PIMSY EHR puts you in control, ensuring you get paid accurately and on time, every time.

Human Resources (H.R.)

Managing your employees is a breeze with PIMSY EHR’s HR features. Customize staff forms, track employee productivity, and streamline renewals—all within one platform. Staff demographics and payroll management become effortless. PIMSY EHR ensures your HR processes are efficient, compliant, and tailored to your practice’s unique needs. Your team’s success is our priority, and PIMSY EHR makes it possible.

    Customer Support:

    At PIMSY EHR, we take great pride in our commitment to providing top-tier customer support. We understand that your practice’s success hinges on your ability to access timely assistance and solutions, which is why we’ve structured our support services to meet your needs comprehensively.

    • US-Based Support

       Our customer support team is based in the United States and operates around the clock. We recognize that healthcare doesn’t adhere to a 9-to-5 schedule, and neither do we. Whether it’s a late-night query or an early-morning concern, our team is readily available to assist you whenever you need it most. You can rest assured that help is just a call or click away, ensuring minimal disruption to your practice’s operations.

    • The HelpDesk Portal

       In our commitment to efficiency and self-help, we offer access to our robust PIMSY HelpDesk portal. Here, you’ll find a treasure trove of readily available resources designed to address your inquiries efficiently. We suggest that you submit all support requests in this portal so our team can address them swiftly and efficiently. We believe in equipping you with the resources to take charge of your EHR experience and find solutions independently.

    • Training & Support

      Transitioning to a new EHR system can sometimes feel like a daunting endeavor. At PIMSY EHR, we understand the importance of making this process as smooth as possible. That’s why we offer comprehensive training and onboarding support upfront, ensuring you and your team are well-prepared to embrace PIMSY EHR with confidence.

      Our training programs are designed to cater to diverse learning styles and needs. Our experienced trainers will guide you through every aspect of PIMSY EHR, from system navigation and data entry to customization options and advanced features. We’re dedicated to equipping you with the knowledge and skills required to maximize the benefits of our EHR system.

      Each implementation is phased, beginning with Discovery, to identify needs, goals, workflows, etc. The next phase begins Implementation Training which utilizes a Train-the-Trainer approach, conducted over the web, generally over a 6-week period. From there, we work with the client in a tiered protocol, making sure everything works for each level before proceeding to the next. 

      At the end of Implementation, Go Live is conducted in a manner that best meets each agency’s unique workflow. All training is supplemented with over 60 videos on the support site.

    View PIMSY Case Studies

    Discover real-world success stories from practices like yours that have experienced significant improvements in patient care, efficiency, and compliance with PIMSY EHR.

    Frequently Asked Questions

    Is PIMSY EHR software customizable to different specialties?

    Absolutely! PIMSY EHR is designed with flexibility in mind. We understand that each specialty has unique needs and workflows. With our software, you can tailor the system to match the specific requirements of your services. Whether you provide IOP, Residential, or any other service definition, PIMSY EHR can adapt to your practice, ensuring you get the most out of our platform.

    Can EHR software integrate with other healthcare systems and third-party applications?

    Yes, it can! PIMSY EHR is built to foster seamless collaboration in the healthcare ecosystem. Our software is compatible with a wide range of healthcare systems and third-party applications. Whether you need to integrate with a laboratory, pharmacy, billing service, or any other healthcare technology, PIMSY EHR can connect the dots, ensuring your data flows smoothly and efficiently.

    How do I migrate from paper records to an EHR system?

    Migrating from paper records to electronic health records is a breeze with PIMSY. We provide comprehensive support and guidance throughout the transition. Our experienced team will assist you in digitizing your patient records, ensuring that all of your data migration is secure. We offer remote training to your staff to help them get acquainted with the new system, making the process as smooth as possible. You’ll be amazed at how quickly you can make the switch and reap the benefits of going digital.

    What security measures are in place to protect patient health information?

    Ensuring patient safety is our foremost concern. PIMSY EHR utilizes cutting-edge security measures to protect the integrity of your patient’s clinical data. We implement advanced encryption techniques to guarantee the secure storage and transmission of health information. You can rely on PIMSY EHR to uphold the confidentiality and security of patient information, prioritizing their safety at all times.

    Can I access EHR remotely, and is it compatible with mobile devices?

    Yes, you can access PIMSY EHR remotely, and it’s fully compatible with mobile devices. We understand that healthcare professionals are often on the move, so we’ve made sure that our software is accessible from anywhere. Whether you’re at the clinic, at home, or on the go, you can securely access patient records using your smartphone or tablet. We believe in providing you with the flexibility to deliver exceptional care, no matter where you are.

    What Sets PIMSY Apart?

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    Dedicated Customer Support

    We are committed to providing comprehensive EHR support that prioritizes your practice’s success and patient safety. Our team is dedicated to offering round-the-clock assistance, ensuring that your transition to digital records is seamless and secure. With our customizable solutions, robust integration capabilities, and unwavering commitment to data security, we empower mental health professionals to deliver the best possible care. 

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    Integration and Customization Capabilities

    At PIMSY, we firmly believe in the adaptability of our EHR system to meet your specific needs. We understand that every healthcare organization is unique, and we’re committed to ensuring that our system aligns seamlessly with your requirements. Our approach to integration is designed to be agile, efficient, and tailored to your practice, and we can accommodate almost any request. Whether you require specific templates, workflows, or integrations with third-party applications, we’ve got you covered. If a particular feature or functionality isn’t already part of our system, we’re agile and responsive in implementing it quickly. Your EHR experience should be a reflection of your practice’s individuality, and we’re here to make that a reality.

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    Made Specifically for Mental Health Professionals

    PIMSY EHR is designed with mental health providers in mind, tailored specifically to meet the demands of the mental health industry. We recognize the unique challenges and impact of mental health on the public.

    Scalability

    Whether you’re a solo practitioner or part of a multi-provider clinic, PIMSY EHR scales with your practice. Grow your mental health practice with confidence, knowing you have a reliable partner in PIMSY.

    Request a Demo

    Take the next step towards optimizing your practice and ensuring the highest standards of patient care. Contact us today to learn more about our EHR support services and schedule a personalized demo. Together, we can enhance your practice’s efficiency, effectiveness, and client satisfaction.