Your patients don’t want to call. Give them a portal that does the work.
PIMSY’s patient portal handles appointment requests, intake forms, bill pay, and secure messaging, so your front desk team handles exceptions instead of the same questions they answered yesterday.
Every patient phone call is a task your staff didn’t need to handle.
Patients want to manage their own care. When there’s no easy way to do that, they call your front desk. Your staff answers, looks up records, reschedules appointments, and chases down forms by phone and fax. Multiply that by every patient in your practice and you’ve built an administrative machine that runs on overtime.
A patient who wants to reschedule calls, waits for three time options, and says they’ll call back. Intake packets go out by email and come back half finished. Statements get mailed, patients say they never arrived, and collections lag for months. None of it needs a person on the phone. It needs a place patients can do it themselves.
PIMSY’s patient portal is that place. Appointments, forms, secure messages, and statements all live in one signed-in view the patient controls, and everything they do flows straight back into the chart your team works from.
What the portal handles without a phone call
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Request, confirm, or reschedule appointments at any hour -
Complete intake and consent forms before the first session
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Message the care team through HIPAA-compliant secure messaging
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View statements and pay online when a statement is ready
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Join telehealth visits from the same dashboard, no separate app
The patient experience starts in the portal.
PIMSY’s patient portal gives clients a secure, browser-based hub where they manage their entire relationship with your practice. No app to download. No password reset emails to a support inbox. Just a clean, functional portal that works on any device.
When patients can do things themselves, they do them faster. Forms get completed before the first appointment. Balances get paid the same day the statement is available. Rescheduling happens at midnight without a single call to your front desk.
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Book, reschedule, or cancel appointments anytime without calling
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Complete intake forms, consent forms, and assessments online before the first session
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Pay outstanding balances online so collections move faster
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Send and receive HIPAA-compliant secure messages with their care team via DataMotion encrypted email
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Join telehealth sessions directly from the portal, no third-party app required
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View and download their own documents and treatment plan
From enrollment to a patient who manages their own care.
Practice sends the portal invite
When a new patient is added to PIMSY, the practice sends a portal invite. The patient gets a link, creates credentials, and they’re in. No app store. No separate software to learn.
Patient completes intake from the portal
Before their first appointment, patients complete all assigned forms online. The practice tracks completion status in real time. Signed documents flow directly into the patient chart, no scanning required.
Patient manages their care throughout treatment
Ongoing appointments get booked and managed through the portal. Secure messages replace phone calls. Balances get paid online. Telehealth sessions launch with one click from the portal dashboard.
The portal is one piece. Here’s how the rest connects.
Every feature in PIMSY connects to the portal. Scheduling pushes appointments into it. Reminders link back to it. Billing surfaces statements inside it. It’s one experience for the patient, not six separate tools.
Scheduling
Staff manages provider calendars from a single view. Patients book or reschedule online. Appointments flow directly into the portal.
Telehealth
Patients join video sessions directly from their portal dashboard. No separate link, no app download, no last-minute tech panic before a session.
Intake Assistant
Patients complete the full intake process on your website, then transition into the portal for ongoing care. One continuous experience from prospect to active patient.
Messaging
Automated appointment reminders send via SMS and email and link back to the portal. Two-way messaging lets patients confirm or cancel by text.
Billing
Outstanding balances surface directly in the patient portal. Patients pay online. Collections improve. Staff spend less time chasing payments by phone and mail.
Behavioral Health EHR
PIMSY is built for behavioral health and mental health practices. Every feature, including the portal, is designed around the workflows and compliance needs of this specialty.
Questions about the patient portal.
Does the patient portal require an app download?
No. PIMSY’s patient portal is fully browser-based. Patients access it from any device, phone, tablet, or desktop, without downloading or installing anything. They click a link, log in, and they’re in.
Is the messaging in the portal HIPAA-compliant?
Yes. Secure messaging in PIMSY uses DataMotion encrypted email, which meets HIPAA requirements for protected health information. Patients can communicate with their care team directly through the portal without relying on standard email or unencrypted text messages.
Can patients complete intake forms through the portal before their first appointment?
Yes. Your practice assigns forms to patients through PIMSY, and patients complete them through the portal on their own time before coming in. Completed and signed forms flow directly into the patient chart. The practice can track which patients have finished their paperwork and which haven’t, all from the EHR.
Can patients pay their balance online through the portal?
Yes. Outstanding balances are visible to patients in the portal and they can pay online directly. This cuts down on the time staff spend following up on unpaid accounts and speeds up collections significantly compared to mailing statements and waiting for checks.
How does the portal connect to telehealth?
Patients join their telehealth sessions directly from the portal. When a telehealth appointment is scheduled, the join link is available in the portal dashboard. There’s no separate login or third-party platform to navigate. Automated appointment reminders also include the telehealth join link for added convenience.
Does the portal work for practices treating substance use disorders?
Yes. PIMSY is 42 CFR Part 2 compliant, which covers the privacy requirements for substance use disorder treatment records. The portal and all secure messaging within it operates under that compliance framework, making it appropriate for SUD practices as well as mental health and behavioral health settings.
Ready to get patients out of your phone queue?
Book a free demo and see the patient portal in action alongside the rest of PIMSY.
- ✓ No-download, browser-based portal for all patients
- ✓ Online booking, bill pay, forms, and secure messaging
- ✓ Telehealth join directly from the portal dashboard
- ✓ HIPAA compliant, ONC-Certified, 42 CFR Part 2 ready